cancel
Showing results for 
Search instead for 
Did you mean: 

Got SIM to port in but can not activate

CFHoo
Contributing Citizen ✪

Got SIM to port in but can not activate

When SMS ON to 63001, got replied as follow

"Your authentication failed due to an invalid registered contact number"

6 REPLIES 6
remstr
Mayor

Re: Got SIM to port in but can not activate

Hi there @CFHoo ,

 

I have never seen that error. May i know what is the status right now? Still got that error?


CFHoo
Contributing Citizen ✪

Re: Got SIM to port in but can not activate

I received SMS text to respond for port in during 3 AM my time which was my sleep hour.

Can you help to do re-sumission to port in?

remstr
Mayor

Re: Got SIM to port in but can not activate

Oh my @CFHoo 3AM everybody sleeps.

 

No worries, you can do that via livechat ya.

(if you cannot livechat, then please fill up support form)

 

https://mobile.unifi.com.my/explore/contact-us


CFHoo
Contributing Citizen ✪

Re: Got SIM to port in but can not activate

I submitted an online support form, not sure it reach out or not as I didn't receive any CC/email copy of form submission.

 

The live chat itself reached to dead end, when live chat bot redirect me to so call live agent but ended in a web page saying

Oops, looks like you haven't subscribed to anything yet

 

The designer of these work flow process should get a face palm.

CFHoo
Contributing Citizen ✪

Re: Got SIM to port in but can not activate

It's been a day after submit support form and no response from re-submission to port in.

Anyone could reach to real support person? I tried all approaches available and unable to reach one who could help, except @remstr Smiley Happy

 

It's frustrating and bit of regret to port over.

remstr
Mayor

Re: Got SIM to port in but can not activate

Hi there @CFHoo ,

 

Sorry about that. They usually took 24hrs to respon, but i can help you to check. Please wait ya.