cancel
Showing results for 
Search instead for 
Did you mean: 

Hi how do i get a refund for my bill?

Khadijah13
Contributing Citizen ✪

Hi how do i get a refund for my bill?

Hi . Previously I subscribed to unifi mobile, however due to poor coverage at my home I switched back to celcom in less thn a month. 
Previously i paid my bill, and just received my total bill amount. 
got to know that i paid extra. 
so how do i get my refund back since im no longer with unifi. 
FYI I subscribed to pack Jasa previously. Thank you. 

3 REPLIES 3
remstr
Mayor

Re: Hi how do i get a refund for my bill?


@Khadijah13 wrote:

Hi . Previously I subscribed to unifi mobile, however due to poor coverage at my home I switched back to celcom in less thn a month. 
Previously i paid my bill, and just received my total bill amount. 
got to know that i paid extra. 
so how do i get my refund back since im no longer with unifi. 
FYI I subscribed to pack Jasa previously. Thank you. 


HI there @Khadijah13 ,

 

No worries, you will get the refund if any. You just need to login back to your old self-care mobile.unifi.com.my and find contact us page.

 

You can choose, either to fill up the support form or livechat. I would prefer the latter.

 


Khadijah13
Contributing Citizen ✪

Re: Hi how do i get a refund for my bill?

7DE0992B-9760-48D6-8BBB-E7479056FEFA.png

 

 

ive tried the self care, and this is what i get. Hence how i got into this live chat. 

remstr
Mayor

Re: Hi how do i get a refund for my bill?

Hi there @Khadijah13 ,

 

What happen when you tap on Support button?