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Hotspot

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New-in-Town ✪

Hotspot

Hi, kenapa bila saya nak gunakan 10 gb free hotspot saya tak boleh? Hotspot tu dah renew. Masalah ni start bila bulan lps saya beli add on hotspot passes dan this month bila saya dpt that 10 gb tu tak boleh guna. Then, bila on wifi ada message cakap saya tak add on any hotspot passes. Kenapa tak boleh guna 10 gb hotspot when i used to purchase the add on hotspot passes before?

6 REPLIES 6
Mayor

Re: Hotspot


@Farahinmf5 wrote:

Hi, kenapa bila saya nak gunakan 10 gb free hotspot saya tak boleh? Hotspot tu dah renew. Masalah ni start bila bulan lps saya beli add on hotspot passes dan this month bila saya dpt that 10 gb tu tak boleh guna. Then, bila on wifi ada message cakap saya tak add on any hotspot passes. Kenapa tak boleh guna 10 gb hotspot when i used to purchase the add on hotspot passes before?


Hai @Farahinmf5 , hotspot hanya boleh digunakan dalam 4G atau LTE sahaja. Jika kawasan tsb tak ada 4G atau LTE, dia akan keluar sms error.


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New-in-Town ✪

Re: Hotspot

 
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Contributing Citizen ✪

Re: Hotspot

Having same issue... sy dlm are LTE, using iphone 6s, ada 10gb allocation but tak blh connect to hotspot

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Mayor

Re: Hotspot


@Leena2020 wrote:

Having same issue... sy dlm are LTE, using iphone 6s, ada 10gb allocation but tak blh connect to hotspot


You can livechat to report this issue @Leena2020 . Im sure they can helps.


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New-in-Town ✪

Re: Hotspot

the problem is the live chat is not functioning since i already live chat with them for several time..  not respond at all.. how to solve it?

 

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New-in-Town ✪

Re: Hotspot

Hi how do you solve the hotspot issue? I change to unifi so my kids can have better online class but now they can't! Live chat is also not functioning there is no Send Button for me to push out my message? Why such bad service!!