ISSUE OF 4G, CONNECTIVITY AND COVERAGE

mahendaran
Contributing Citizen ✪✪✪

Re: ISSUE OF 4G, CONNECTIVITY AND COVERAGE

NurBisa, 

 

Best Effort Basis still will have at least 4G on the area where TM boldly says there is full 4G coverage.. Your phone wont go E or nothing at all.  In Whicvh you can see at the attached photos The area is Kota Kemuning, The sky is clear, no obstruction, TM say full 4G coverage.. But notherng there

WhatsApp Image 2022-05-17 at 11.17.42 AM.jpegWhatsApp Image 2022-05-17 at 11.17.42 AM (2).jpeg

mahendaran
Contributing Citizen ✪✪✪

Re: ISSUE OF 4G, CONNECTIVITY AND COVERAGE

Also when contact UNIFI.. this is what they say:

 

Oleh itu, pastikan peranti “device” Tuan berhubung kuat dengan isyarat LTE. Sila reset atau OFF dan ON semula telefon Tuan. Tuan juga boleh cuba menghidupkan dan mematikan mod kapal terbang untuk talian Tuan. Selain itu Tuan juga perlu untuk “clear all the background application”.

Mohon sekiranya Tuan menguji SIM pada telefon 4G (yang ada Band 5) lain, Tuan boleh menguji kelajuan data juga untuk talian Tuan.

Sekiranya isu masih berterusan sila kemukakan maklumat seperti di bawah.

1.Tiga (3) tangkapan skrin bar isyarat 3x - semasa menghadapi masalah panggilan masuk/keluar
2. Alamat lokasi bermasalah yang tepat.

Asnoor
Sheriff

Re: ISSUE OF 4G, CONNECTIVITY AND COVERAGE

You may share above informations to assist them to check the connection issue.