Hello!
Can we know what type of line failure are you facing?
You may want to check this out and see if these are the one that you face:-
1) Slow connection - https://webe.com.my/explore/knowledge-base/detail/my-internet-is-very-slow
2) Unable to connect to webe network - https://webe.com.my/explore/knowledge-base/detail/i-m-not-able-to-connect-to-webe-network
3) Cannot make outgoing or receive incoming call - https://webe.com.my/explore/knowledge-base/detail/i-cannot-make-or-receive-calls
Alternatively, you may contact Livechat team to lodge a report.
https://webe.com.my/support/contact-us
