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Line of the unifi mobile!

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Contributing Citizen ✪

Line of the unifi mobile!

The line of the unifi mobile is so **bleep** slow! Since Friday night I can't load into any games until 2am in the midnight. Can I know what is going on to the network? I just sign a one year contract with unifi mobile but I am experiencing what I am not expected to be happened. I need some feedback. TQ

2 REPLIES 2
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Mayor

Re: Line of the unifi mobile!

Hi,

 

Have you tried troubleshoot your phone? If not yet, maybe you can try follow these steps ya

 

1.Restart your mobile phone.

2.Check to ensure you are connected to unifi network.

3.Ensure the Signal Level is good.

4.Wait for 10 minutes and try again.

5.Clear application cache and stop all background apps.

6.Close and re-launch the application.

7.Make sure mobile phone internal space is not full.

 

Highlighted
Mayor

Re: Line of the unifi mobile!

Hi there @Joekong123 ,

 

Log in your self-care and try to reach livechat ya.

They will check it out what happened.

 

https://mobile.unifi.com.my/explore/contact-us