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My webe simcard lost

Wanjs
Contributing Citizen ✪

My webe simcard lost

My webe sim card lost.what can I do??

6 REPLIES 6
Aut0pHyLaXiS
Upholding Citizen ✪✪

Re: My webe simcard lost

You may contact Live Chat to suspend your sim card to avoid it from being used by another person. After that, you may walk-in to any TM Point to get your new sim card.
https://mobile.unifi.com.my/explore/contact-us
ztron
Retired Sheriff

Re: My webe simcard lost

First thing first, contact livechat team to help suspend your line first.

 

Next thing is to decide if you want the SIM card to deliver to you or pick up the SIM yourself at TM point. If via delivery, small fee applies. 

 

https://mobile.unifi.com.my/explore/contact-us

 

 

riya
Contributing Citizen ✪

Re: My webe simcard lost

i lost my phone  so how am i to disconnect  sim card

ztron
Retired Sheriff

Re: My webe simcard lost

contact livechat team to get them to suspend the line for you, and then have them to deliver SIM card to you with a small fee. Alternatively, visit nearest TM point.

jamalmnor
Contributing Citizen ✪

Re: My webe simcard lost

My sim card lost no <removed for privacy> can you block before i make for new replacement

Lagoonasupa
Distinguished Citizen ✪

Re: My webe simcard lost

@jamalmnor,

You need to contact livechat team to block the number for you first. If you are ok with the sim card delivery, you can actually request SIM card replacement from livechat team.

You can use selfcare website to chat with livechat team.