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Registration Unsuccessful

AAMAyu
Contributing Citizen ✪

Registration Unsuccessful

Hi,

 

I have received my webe sim card quite some time. For your info, I want to maintain my current mobile no. however the registration to maintain that no. for webe is not sucessful. According to webe, I use my old IC no. when I register with the current mobile operator which is Celcom. I just check with Celcom and they said the registration is using my new IC no.

 

Please assist.

2 REPLIES 2
lordsnow
Retired Sheriff

Re: Registration Unsuccessful

suggest to contact cs about this coz here's a forum...

I'm Jon, I know nothing

iZu
Contributing Citizen ✪✪✪

Re: Registration Unsuccessful

hi @AAMAyu ; if you already received your sim and confirmed both webe & celcom is having the SAME NRIC number ; you can resubmit your request to port in to webe again in your Self Care account (under order tab).