Sudden Drop from Full LTE to single bar Edge

fzshdn
Contributing Citizen ✪

Sudden Drop from Full LTE to single bar Edge

Hi hello. 

i have used unifi mobile for the past months with full LTE coverage in my home. 

3 days ago suddenly unifi drop death. From full LTE to single bar Edge. Sometimes not even a signal. 

try to contact live chat or support for this matter. They keep saying "APN / resest / and all other thing" that indicate my phone is the problem. 

i have 6 phones different brand that have the same issue. All hppen at the same time. 

now my question is, do you ever check if there's a problem on your side or just saying it was the customer device problem?

 

 

1 REPLY 1
fzshdn
Contributing Citizen ✪

Re: Sudden Drop from Full LTE to single bar Edge

Now I’m noticing my LTE from 23mbps drop to 0.10mbps. So many! And yet no feedback from unifi.