Terminate unifi mobile due to no coverage

Zainoni
Contributing Citizen ✪✪

Terminate unifi mobile due to no coverage

I just subscribed for unifi mobile 2 days ago but the coverage really suck at my office arrear. I have chat with unifi representative but she said must all the remaining months, means that I need to pay for 12 months just only for 2 days service. Plus this is not my fault but your coverage is suck do I need to responsible on this? Is that any grace period ?

6 REPLIES 6
anr077
Mayor

Re: Terminate unifi mobile due to no coverage

Hi,

 

What about other places? Is the coverage still not good?

 

IzatFuad
Upholding Citizen ✪✪✪

Re: Terminate unifi mobile due to no coverage

Maybe you can discuss the matter at nearest tm point. Let them satisfied your complaint, usually they will send a technician to confirm your area in bad connection & hope they will agree to your termination request without the penalty
Zainoni
Contributing Citizen ✪✪

Re: Terminate unifi mobile due to no coverage

Others place can be used but at my office can't be used. I can't open my what apps image, hard to reply my email and for video can't be open at all. It really bad 

Zainoni
Contributing Citizen ✪✪

Re: Terminate unifi mobile due to no coverage

I already complaint with skmm and skmm forward the report to unifi, but the answer was they will investigate the issue with the technical team .

Until today it 11 days already they is no reply or update regarding my issue. 

Nizarahim
Contributing Citizen ✪

Re: Terminate unifi mobile due to no coverage

Im having the same problem here. The coverage was so bad and im feels like being cheated by unifi. Will lodge official complaint again. So frustrated 

Hud93
New-in-Town ✪

Re: Terminate unifi mobile due to no coverage

Sama lah.. is unifi scamming me??? Arghh can't even google.. pftttt