Unifi Air connection problem

[Kerry]

@Charlize , yes it is my wish to switch to other ISPs too, but I would like to terminate this UnifiAir service first, and they are not allowing me to do so! 

[Kerry]

I have just lodged a complaint to the Consumer's Association. Hopefully they will be able to help me on this matter.

[tantiamchin]

In PARIT BUNTAR area , Started on last month my unifi air internet speed was less then 5mbps, and very slow , sometime less then 2Mbps .

I'm totally can't use to do my work even login an email or Whatapps also always disconnected , It very bad & still need to pay a bill , totally unfair on that.

Below was a speed test within Morning, Afternoon & Night . It Terrible !!!

Email sent on 22/08/2020

Complain on Unifi Air - TAN TIAM CHIN - Account No: 205715074 Tracking#0328888

Email Ticket ID: U-3170923

[problemenigma]

hello....boleh saya tahu apa perkembangan masalah unifi air awak....sebab saya pon menghadapi masalah yang sama jugak....tengok dekat coverage unifi air kawasa rumah saya biru.....bila langgan apa semua....try guna buat speed test mmg internet slow.....bila tanya tm diaorg ckp line sesak....so saya nk sngt tahu apa perkembangan kes awk nie

[zaimani]

I think you need to spend some budget to reduce stress. Watch this video how our friend solve the problem of slow speed.

https://www.youtube.com/watch?v=Yfv9A8UF8uI

You need Huawei Router which available for external antenna.

Where to buy antenna:

https://shopee.com.my/Tp-Asha-Link-2.4ghz-24dbi-Grid-Parabolic-Antenna-Tl-Antenna-Ant2424b-i.2555053...

See the video how to install:

https://www.youtube.com/watch?v=Ze6DBaEW_zc

You also need N-type cable anda adapter:

https://shopee.com.my/Digital-LMR400-Low-Loss-Coaxial-Cable-N-Type-Male-to-N-Type-Male-Connect-2.4-5...

You may need this adapter from N-Type to SMA of your router

https://www.lazada.com.my/products/225mm9inch-n-type-male-plug-to-sma-female-jack-adapter-pigtail-ca...

Most of Huawei Router is using TS-9 connection/jack. So also need this converter:

https://www.lazada.com.my/products/15cm-30cm-4g-lte-modem-cable-sma-female-to-y-type-ts9-crc9-angle-...

Ah yooo!!.Life is not that easy..

[Hafidzjamali]

Hi sya ada masalah unifi tk dapat trsmbung. Smbungan putus. Sya dh maklum pde yg psg mule2 tpi blm ada balasan. Dh sminggu tk dpt guna unifi ji. Sya bru je psg belum ade sebulan

[Haniza1]

Unifi home problem

[TukulDigital]

Hi, @Haniza1 

Did you already try to use the Easy Fix tool for self troubleshoot your technical issues. Visit https://easyfix.unifi.com.my/ for a faster alternative to help solve your unifi issue. However, if the issue still persist, I suggest you refer with they customer service team via this link > https://home.unifi.com.my/support/contact-us for further assist.