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Unifi sim still no service after switch over process

Contributing Citizen ✪✪

Unifi sim still no service after switch over process

To whome it may  concern,

Regarding above subject, I had followed instruction in the Unifi sim pack to switch over from current Digi postpaid to Unifi Bebas which as below:

  1. Sent SMS to unifi ON 1934770
  2. Received SMS to confirm my request to leave Digi and replied Y
  3. Digi sim were inactive 1 hour after the confirmation SMS were sent(refer 2.)
  4. Removed old Digi sim and insert the new Unifi Bebas sim

As shown above, steps were followed as given from the Unifi sim pack and until now(almost 12hours) service were still unavailable. This has cause much inconvenience and downtime for me to execute my daily routines and businesses as phone call and internet were inaccessible to me after committing to this switch over.

Note that, my current area were covered by Unifi 4G coverage (refer attached picture).

Please kindly assist and resolve this switch over swiftly.

 

Regards,

Lee

6 REPLIES 6
Mayor

Re: Unifi sim still no service after switch over process

Hi there @Alexanderlee ,

 

Can you confirm with me, is your sim still inactive?


Contributing Citizen ✪✪

Re: Unifi sim still no service after switch over process

Hi @remstr, the line just activate this morning but i didn't receive the FREE Monthly Unlimited LTE data add-on as mentioned in #BEBAS DATA GIVEAWAY campaign.
Please assist. Thank you.
Mayor

Re: Unifi sim still no service after switch over process


@Alexanderlee wrote:
Hi @remstr, the line just activate this morning but i didn't receive the FREE Monthly Unlimited LTE data add-on as mentioned in #BEBAS DATA GIVEAWAY campaign.
Please assist. Thank you.

Hi there @Alexanderlee ,

 

I assumed you already check your mobile@unifi app?


Contributing Citizen ✪✪

Re: Unifi sim still no service after switch over process

Hi @remstr 

 

I did,  these are the items mentioned:

BEBAS Monthly Complimentary   LTE Only

3GB                                                                  LTE Only

94MB                                                              3G/LTE

 

From above means that i only get complimentary data of 3gb LTE and 100mb 3G that was included in the Bebas sim pack.

 

Contributing Citizen ✪✪

Re: Unifi sim still no service after switch over process

ScreenshotScreenshot

Mayor

Re: Unifi sim still no service after switch over process


@Alexanderlee wrote:

ScreenshotScreenshot


Hi there @Alexanderlee ,

 

that BEBAS Monthly  Complimentary, is the one you asked for right?