Unstable Connection of Unifi Air

Ann98
Contributing Citizen ✪

Unstable Connection of Unifi Air

Dear Sir, 

 

I am using unifi air at PRIMA Homes Matang the line is really unstable and slow. When can solve this issue , I complain for few months already but don't have any improvement. Kindly look into it urgently . When will you install the port 

10 REPLIES 10
Sakura84
Sheriff

Re: Unstable Connection of Unifi Air

 

Hi @Ann98 

 

As of now, is the issue still persist?

Do you already try to reboot the unifi air router first?

At the same time, you may also try to relocate the unifi air router to another open space area. 

 

If the  issue still persists, may contact unifi support team for further assistance via this link https://unifi.com.my/support/contact-us

 

Sure, they will assist to check on this matter.

Ann98
Contributing Citizen ✪

Re: Unstable Connection of Unifi Air

After reboot n relocate the line still the same . Even though I using MESH WIFI also can't help.

Is serious

Ann98
Contributing Citizen ✪

Re: Unstable Connection of Unifi Air

I stay at Pr1ma Matang
Connection with Unifi air really worst n unstable they speed test showing 1.7Mbps only . Even though I connect using MESH WIFI. I request for termination due of onnection problem but will cause a penalty
ZainAbiha
Sheriff

Re: Unstable Connection of Unifi Air

Hi @Ann98,

 

Please avoid the modem too close to other electrical appliances.  You can PM/DM unifi via Facebook (weareunifi) or Twitter (@helpmeunifi) or can Live Chat as well, https://home.unifi.com.my/support/contact-us for further assistance regarding the issue.

Ann98
Contributing Citizen ✪

Re: Unstable Connection of Unifi Air

I didnt put too close with other electrical appliances
Dreamcatch3r
Sheriff

Re: Unstable Connection of Unifi Air

Dear, @Ann98 

 

Pr1ma Matang? It is at Residensi PR1MA Premier Matang, Kuching, Sarawak right? If true, I just check at https://unifi.com.my/check-coverage your location is indeed within coverage area.

 

I heard there was a temporary congestion..But I suggest you may refer them to check either your location is near the network congestion area not. I believe, they will help you further as you have done on your part by trying ON/OFF the modem and put modem at open place as per advice @Sakura84 

Ann98
Contributing Citizen ✪

Re: Unstable Connection of Unifi Air

Dear
I at Residensi PR1MA Homes not at Residensi Pr1ma Premier both different area but both same at Matang , Kuching,Sarawak. After checking my area is not under coverage .I did put my moderm at open place but the internet still remain not stable .
Dreamcatch3r
Sheriff

Re: Unstable Connection of Unifi Air

Dear, @Ann98 

 

Oh sorry. my mistake. PRIMA HOMES @ MATANG and Residensi PR1MA Homes  in the same place?

Ann98
Contributing Citizen ✪

Re: Unstable Connection of Unifi Air

Dear ,

 

Is same , only premier n homes is difference