@k4k4r0ct Yo Brother/Sistur. This is public chatroom. So..yeah not customer support/service. So..you still need to contact the customer support team to check on your request. Just check with them for sure they will be able to help. Not able to chat you can also fill in the online support form. https://mobile.unifi.com.my/explore/contact-us. Try use other browser if got error.