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Why cannot login in webe selfcare mobile?

New-in-Town ✪

Why cannot login in webe selfcare mobile?

i have a few issue,
1.  i can't update mobile phone number on selfcare. no tac number being sent, been trying many times
2. i can t check my usage when i can log in to wbe selfcara on my mobile device due to password error and when i reet y password, it says password error again. 

3. i can't send sms to 5 digit number especially to 36600

4. no live chat available on my slefcare

Retired Sheriff

Re: Why cannot login in webe selfcare mobile?


I think you should try this

1) Use your laptop/pc and log in to your self-care

2) To update mobile phone, go to Profile > Edit > Edit your mobile phone number

3) To contact live chat via mobile, on your self-care app, click on the menu button. From the dropdown list, click on LiveChat and start chatting

Via PC, click on this

4) For sending numbers i.e. 36600, highlight this matter to live chat.