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Why cannot login in webe selfcare mobile?

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New-in-Town ✪

Why cannot login in webe selfcare mobile?

hi..
i have a few issue,
1.  i can't update mobile phone number on selfcare. no tac number being sent, been trying many times
2. i can t check my usage when i can log in to wbe selfcara on my mobile device due to password error and when i reet y password, it says password error again. 

3. i can't send sms to 5 digit number especially to 36600

4. no live chat available on my slefcare

1 REPLY 1
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Retired Sheriff

Re: Why cannot login in webe selfcare mobile?

Hi!

I think you should try this

1) Use your laptop/pc and log in to your self-care

2) To update mobile phone, go to Profile > Edit > Edit your mobile phone number

3) To contact live chat via mobile, on your self-care app, click on the menu button. From the dropdown list, click on LiveChat and start chatting

Via PC, click on this
https://webe.com.my/support/contact-us

4) For sending numbers i.e. 36600, highlight this matter to live chat.