Wrong Bill

Raisyara
Contributing Citizen ✪✪

Wrong Bill

Hi. Saya ambil plan RM59 SE tapi kenapa dalam bill sy kena charge 139 SE which is kena bayar RM80??? Please solve this ASAP

7 REPLIES 7
remstr
Mayor

Re: Wrong Bill

Hai @Raisyara .

 

Pelan anda adalah RM59. Bulanan anda juga RM59 (sebelum cukai). Yang 139SE tu adalah nama pakej asas sebelum diskaun. Dia ada tulis diskaun dalam bill.

 

Anda kena bayar 80 lebih untuk bulan pertama adalah kerana dicampur penggunaan sebelum bill keluar (tarikh anda aktif sim sampailah ke hujung bulan tersebut). Penggunaan tersebut akan ditambah dalam bill pertama anda RM59.


Raisyara
Contributing Citizen ✪✪

Re: Wrong Bill

Okay, thank you for the explanation. But I'm still can't understand why my bill kena charge sampai RM110 

remstr
Mayor

Re: Wrong Bill

Hi there @Raisyara ,

 

But on the first post, u said RM80 right?


Raisyara
Contributing Citizen ✪✪

Re: Wrong Bill

yes, that one for 139SE tu I pelik dia charge RM80 sbb I ambil plan 59SE. But okay, that one I already understand why. Now, my total bill was RM104.67 without service tax. I don't understand the extra charges sampai seratus lebih kena bayar...

 

WhatsApp Image 2020-04-22 at 10.31.17.jpeg

 

remstr
Mayor

Re: Wrong Bill

Hi there @Raisyara ,

 

If you want to know more, you can always livechat.

They can explain it to you.

 

https://mobile.unifi.com.my/explore/contact-us


Raisyara
Contributing Citizen ✪✪

Re: Wrong Bill

Alright thank you Smiley Happy

 

I actually have tried to use the live chat since last week but there is ni response that's why I'm trying to ask here. I will try again, thank you Smiley Happy

anr077
Mayor

Re: Wrong Bill

Hai,

 

Prorate

RM107.61-RM61.94 = RM 45.67

 

Advance

RM139-RM80 = RM59

 

Hotspot

-RM32 (tak perlu bayar sempena promo semasa PKP ni)

 

Pengiraan

RM59+RM45.67 = RM104.67

RM104.67+6% SST = RM110.95 (RM111)

 

Clear tak?