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can i get back my terminated account

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ikhmal
New-in-Town ✪

can i get back my terminated account

can i get back my terminated account <removed for privacy>

1 REPLY 1
Fazura
Upholding Citizen ✪

Re: can i get back my terminated account

Hi Ikhmal,

 

You can log in with the old selfcare username and password but you have to make a new order. If you want the same number that you bought, you can try to search for the number by key-in last 4 digits (when you create new order). If the number is not available in the public pool, then the number is not available.

 

Hence, you are unable to activate your number again if someone has taken your number. Reason: once you terminate your number, the number will goes to public pool and others can take it.