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customer service really sucks

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New-in-Town ✪

customer service really sucks

Hi, first of all, it is really frustrating to use your live chat customer service. never being entertain while using that apps. furthermore you dont have customer call service but at the same time your company were the one who provide hotline for other organisation. it really bad experience and the worst experienced ever. your company were the first company to be communication organisation in malaysia, but the service that being provided not equivalent as the year of your company being established. other telco can provide temporary unbar for user to make payment as to settle their payment, why dont you provide that also. please revoke your customer service policy as to ease us to have a better help from you.

3 REPLIES 3
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Sheriff

Re: customer service really sucks


@mazlan69 wrote:

Hi, first of all, it is really frustrating to use your live chat customer service. never being entertain while using that apps. furthermore you dont have customer call service but at the same time your company were the one who provide hotline for other organisation. it really bad experience and the worst experienced ever. your company were the first company to be communication organisation in malaysia, but the service that being provided not equivalent as the year of your company being established. other telco can provide temporary unbar for user to make payment as to settle their payment, why dont you provide that also. please revoke your customer service policy as to ease us to have a better help from you.


hi there @mazlan69 ,

 

you can request for promise-to-pay via livechat, and they will give you 3 days to settle that. Yes, livechat can be hard to access sometimes, but it worth the wait.


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New-in-Town ✪

Re: customer service really sucks

REALLY HATE UNIFI! REALLY BAD COMPANY! PLEASE DONT USE ANYMORE! BECAUSE DONT HAVE CUSTOMER CALL SERVICE! ALSO LIVE CHAT REALLY BAD! I REALLY REGRET

Highlighted
Sheriff

Re: customer service really sucks


@SYAFIQSHARIFUDI wrote:

REALLY HATE UNIFI! REALLY BAD COMPANY! PLEASE DONT USE ANYMORE! BECAUSE DONT HAVE CUSTOMER CALL SERVICE! ALSO LIVE CHAT REALLY BAD! I REALLY REGRET


Hi there @SYAFIQSHARIFUDI ,

 

What is the problem? Can you share?