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unable to view and login to self-care

jurr
Contributing Citizen ✪

unable to view and login to self-care

Hello, im facing a problem where i cannot view my bill on webe self-care. it mentioned that i still didn't subscribe to any plan (i am currently using webe mobile rm79 plan). i also cannot login my acc using the email n password ive gotten to my webe self-care. i really need help, thnkyou.

3 REPLIES 3
ztron
Retired Sheriff

Re: unable to view and login to self-care

Hello!

Could you please try again to login into your selfcare via apps or website? I have tried login from my end, both the website on pc and the apps in mobile phone, so far no issue for me.

Shah9975
Contributing Citizen ✪

Re: unable to view and login to self-care

Yes it is impossible to log in...its the most stupid system

Lagoonasupa
Distinguished Citizen ✪

Re: unable to view and login to self-care

just need to make sure to clear cache/delete browsing history. sometimes too much of the cache in your device both pc and your phone can make life a bit harder to login to selfcare.