I hope you can help me
How's your internet connection today? May I know if the above issue occured while using WiFi connection? If yes, try visit > https://home.unifi.com.my/unifi-experience to improve your WiFi coverage or perform a self-diagnose and troubleshoot your Internet connection, Wi-Fi, telephony, and IPTV by using the EasyFix Smart Diagnosis > https://easyfix.unifi.com.my for a faster alternative to solve your unifi issue.
Should you need futher assistance, feel free to contact unifi support channel > https://home.unifi.com.my/support/contact-us
Have you done all basic troubleshooting like check the cable connection between modem and router? or try to off/on the modem and router? If the issue occured while using WiFi only, maybe you can try to reconfigure the router using new wireless name and password. You may use EasyFix tool for self trouble shoot your technical issue. Visit https://easyfix.unifi.com.my for a faster alternative to help solve your unifi issue.