Reward Points

roHirrim
Contributing Citizen ✪

Reward Points

Hi there,

why rewards points not credited into account since May..

 

as I know, points credited based on how much we paid.

all the payment records are there.

 

reported, but their reply every week just the same, under investigation 🤦🏻‍♂️

I don't know how long the process will take place.

25 REPLIES 25
remstr
Mayor

Re: Reward Points

Hi @roHirrim ,

 

Share with me your account number, and your personal info as well via private message.


roHirrim
Contributing Citizen ✪

Re: Reward Points

After multiple emails and live chat, but still not reslove.

I even received a call from one of your QA  as he wanted to know why I rated low for the survey.

But yet, the issue not resolbe from your Unufi Rewards team.

ojsec
Distinguished Citizen ✪✪

Re: Reward Points

i also empty rewards from May2021 to Jul2021 ,

last rewards point at Apr2021 , then next is Aug2021

 

one thing sama in this 3 month bill is -RM (overpaid) .

what i feel is not how many we paid get how many rewards , is how many bil that month we get that amount reward.

at Aug21 i only pay RM9.70 (cause early overpaid) , the reward get 90point , Sep21 i pay RM100 , the reward get 93point

remstr
Mayor

Re: Reward Points

Hi @ojsec @roHirrim ,

 

I need your rewards info for me to check with rewards team. Do me a favor, login into your myunifi app and get me your membership number.


roHirrim
Contributing Citizen ✪

Re: Reward Points

Hi @remstr ,

My reward ID: 73154386

each emails to them, their only reply: under investigation.!

appreciate your assistance to check further with reward team please.

remstr
Mayor

Re: Reward Points

Hi @ojsec ,

 

Check your points. If still missing please let me know.

 

Hi @roHirrim ,

 

Let me check ok.


ojsec
Distinguished Citizen ✪✪

Re: Reward Points

thank , the point is in .

roHirrim
Contributing Citizen ✪

Re: Reward Points

@remstr ,

 

any update please.?

hope this time the case didn't fall into deaf ear.!

the only reply received from the email agent were all templated email, with no sense at all.!

just a copy paste template.

remstr
Mayor

Re: Reward Points

Hi @roHirrim ,

 

Check your points. It should be reflected now.