Forum Activity

Re: change of owner

All of you need to represent at HQ TMPoint and show both of your NRIC to the staff

Re: change of owner

Hi @PLK Change of ownership request can be made at any TMpoint outlets. Both existing and new owners must be present with their respective NRICs. You may refer here for TMpoint list,  https://home.unifi.com.my/support/tmpoint

Re: No connection tmuser

Anda kena call 100 minta details PPPoE Akaun unifi anda dan kena setup balik router anda baru ada semula internet connection

change of owner

Hi, if the owner woild like to change his account to new owner, & he's now shifted to other place stay (Pahang).  Can he write a authorisation letter to inform TM for change the ownership? 

Re: Is there any charge if installer come but the order have to be cancelled?

Hi, @Cyw.

Your unifi service will start being charge if the installer had installed the service and the order has been completed. May I know whether the installation had been done?

Re: Handphone cannot connect wifi

Try to change wifi channel or bandwidth. Go to https://easyfix.unifi.com.my/ > Tips and Tricks > Wifi Troubleshooting > Select router model.

Re: Is there any charge if installer come but the order have to be cancelled?

As I know if the order already cancelled, installer will be notified cancellation status and will not come to the premise. 

Re: Hi, i want to reschedule the installation date.

You may manage and change installation date online. You may refer here I found in unifi website the steps.  https://home.unifi.com.my/sites/default/files/page/assets/documents/faq/G1%20G4%20G5%20onboarding.pdf

Alternatively you may contact their support channel https://unifi.com.my/support/contact-us

Re: No connection tmuser

Hi, AlyaaAlawi.

Adakah anda tidak boleh log masuk ke dalam setting modem/router? Atau anda tidak dapat menggunakan internet selepas menukar password WiFi? Sekiranya anda tidak dapat mengakses internet selepas setting modem/router, saya khuatir jika anda ada tertukar password PPPoE.

Saya cadangkan anda menghubungi perkhidmatan pelanggan Unifi melalui Live Chat, panggilan ke 100 atau terus ke saluran media sosial mereka untuk menyemak semula status sambungan internet anda. Boleh rujuk pautan> https://home.unifi.com.my/support/contact-us

No connection tmuser

Macam mana nk resolve issue kalau dah tukar password wifi guna easy setup/tmuser & bukan wlan/tmadmin? Kalau blh tknk panggil technician sbb tk blh cuti utk tunggu technician dtg

Is there any charge if installer come but the order have to be cancelled?

If installer come the premise however the order has to be cancelled at last, is there any charges?

Re: Hi, i want to reschedule the installation date.

Saya nak tukar installation date

Re: Hi, i want to reschedule the installation date.

Re: Handphone cannot connect wifi

I have the same problem .Tm net send contractor to replace my old router and end up all my android can not detect wifi and i try set in manually but it indicate " not in range"....

Re: I WANT TO CLOSED MY ACCOUNT

Jika akaun unifi Home,akan ambil masa 30 Hari dan bagi unifi Mobile mengambil masa sekitar 24 Jam untuk ditamatkan talian

Re: I WANT TO CLOSED MY ACCOUNT

@suezza83 Ok untuk tamatkan akaun atau terminate, untuk unifi Home perlu beri 30 hari notis penamatan, manakala untuk unifi Mobile akaun akan ditamatkan dalam tempoh 24 jam selepas permohonan dibuat. Pihak unifi akan bantu untuk proses tamatkan akaun anda.

Saya sarankan anda terus hubungi pihak unifi di saluran di bawah :-

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

https://unifi.com.my/support/contact-us

Harap ini dapat membantu. Selamat mencuba!

I WANT TO CLOSED MY ACCOUNT

GOOD DAY,

SAYA NAK TUTUP ACCOUNT SAYA. DAH KE TM POINT PANDAN INDAH 3 KALI, BILA SAMPAI SYSTEM DOWN. EMAIL UNTUK TUTUP AKAUN DI TOLAK.SAYA NAK TUTUP AKAUN TAPI SAYA NAK BUAT ONLINE SEBAB AGAK SUKAR BAGI SAYA NAK KE TM POINT

Re: Reward Points

Hi @Alicechua_99  In order to get rewards from unifi rewards, the payment made must make before the due date. The point will credited to your account after that. Try to check your payment history first or else u may contact unifi direct in order for them to check. Unifi can be contacted via :-

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

Hope this may help ya!

Re: Reward Points

@NaiveStereotype Try to reach below channel in order to get assistance. They are able to help because I used to have an issue with my rewards too before and it solved! You may try to reach unifi via :-

Live Chat - https://maya.unifi.com.my/
Email - help@tm.com.my
Facebook - We are unifi
Twitter - @helpmeunifi

Re: Reward Points

I also the same problem here. Already for few months using unify apps to pay the Wi-Fi bill.

but every month make payment also didn't see any point credit to the reward there. Is that our problem? Or what?

Re: Unable to connect to wifi

Hi, @rahim4. Macam mana isu you sekarang? Cuba device lain connect network unifi, okay tak? Kalau device lain okay, you kena check setting kat Ipad you

Re: Couldn't config IP

Hi, @affeeffa79. Try restart your modem/router first then try connect the wireless again. If still the same, check with other devices (if same issue occur). If all devices same issue (unable to connect), might be issue with the line. Just reach out to TM customer service via Livechat, FB unifi or Twitter @helpmeunifi for further assistance 😊

Re: Hi saya tak boleh nak cnnect dengan wifi. Jiran2 dah okay. Rumah saya je belum okay. Dah dua ha

Hai, @ Ikamusa95. Kalau lepas restart pun tak okay, cuba cabut dan pasang semula kabel. Cuba guna EasyFix (https://easyfix.unifi.com.my/ ) bagi bantuan layan diri berkenaan masalah teknikal.

Re: Couldn't config IP

Have you already restart your router and modem for 15 second and on it back?

Couldn't config IP

Could not connect to unifi. Got message couldn't config IP on android phone.