Maybe it would be good for you to check the coverage area at your hometown to verify if it is covered by 4G. You may use the following link to check the coverage: https://webe.com.my/shop/coverage/?pagetype=4g Secondly, you may confirm if the phone you are using is listed in webe's certified phone list below: https://webe.com.my/shop/discount-guide#certifiedphones If both checks above are positive, then probably you could try the troubleshooting steps below: https://webe.com.my/explore/knowledge-base/webemobile/detail/i-m-not-able-to-get-4g-connection-only-3g
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