About Frechette

Sometimes dual 4G will have your unifi SIM on standby incase your 1st SIM lost connection temporarily. It is great for gaming    Dual SIM 4G : The primary and secondary SIM cards can access the 4G network simultaneously, while two 4G icons display on the screen (Internet access is only allowed on your primary SIM card when no call is in progress)   Might want to check with tech team on this.   Stay safe, stay strong. ... View more

Baik stay dahulu sampai habis kontrak. Sebab kalau batal kontrak makna bayar baki bulan walau tak pakai. Tapi kalau nak tanya juga, boleh check dengan mereka https://mobile.unifi.com.my/explore/contact-us   Selamat mencuba ... View more

Hi there. it seems there is a double post..   Just posting it here as well incase you missed out on the first reply. You might want to check https://community.unifi.com.my/t5/billing/How-can-I-view-my-bills-online/ta-p/8093   which is via https://mobile.unifi.com.my/selfcare/charges   for how to view your bills; other method will be via myunifi apps. Download the apps and login. Under My Account, click on the account and you will see bills. Click on it and there will appear pdf bills.   Good luck and stay safe. ... View more

Kena mohon unblock melalui careline mereka. Di aplikasi, tekan Menu (bulat muka orang dalam tu), pilih support> Live Chat. Mereka akan verify maklumat dan mengesahkan nombor untuk pengaktifan semula sekiranya betul sudah di verify NRIC/ID di aplikasi mobile@unifi.   Selamat mencuba. ... View more

Hi, you are receiving " RM0 unifi: The DMP order number you've entered is invalid. Please try again." because the order has been closed. You are only required to wait the SMS validation of your current telco and complete the Mobile Number Portability process (use the current SIM instead of unifi SIM). If there's rejection, you should receive a notification.   Good luck stay strong stay safe ... View more

Hi there. Some information should remain anonymous. You might want to check https://community.unifi.com.my/t5/billing/How-can-I-view-my-bills-online/ta-p/8093 which is via https://mobile.unifi.com.my/selfcare/charges for how to view your bills; other method will be via myunifi apps. Download the apps and login. Under My Account, click on the account and you will see bills. Click on it and there will appear pdf bills.   Good luck and stay safe. ... View more

Penukaran pelan boleh dilakukan di: 1. Live Chat https://mobile.unifi.com.my/customer/starthere  2. Live Chat myunifi app (boleh didapati di Google Play/Apple Store) 3. TMpoint seluruh negara * Lagi satu boleh contact Careline dekat https://mobile.unifi.com.my/explore/contact-us Cuma pastikan langganan sudah lebih 45 hari daripada hari pertama aktif. Selamat mencuba. ... View more

There are alot of ways to buy them now; Apps (myunifi or mobilecare@unifi) and website self-care https://mobile.unifi.com.my/selfcare/subscriptions (Visit https://community.unifi.com.my/t5/data/Can-I-tether-my-phone-to-share-my-quota-as-hotspot/ta-p/8267 for the step by step guide). You might be wondering, I am using webe not unifi Mobile. Well, they are both the same (webe>unifi Mobile).    Stay safe, stay strong ... View more

Boleh dapatkan bill bulanan di https://mobile.unifi.com.my/selfcare/charges and click on View/Print seperti dibawah. Tiada kata laluan diperlukan. Tapi, pastikan Pop Out enable. Kalau chrome akan appear dekat bahagian URL kanan sekali. Link lain: https://community.unifi.com.my/t5/billing/How-can-I-view-my-bills-online/ta-p/8093   Selamat mencuba 😊 ... View more

Untuk bantuan mengenai akaun, saya syorkan Cik Syahrina untuk hubungi bahagian khidmat pelanggan Postpaid: https://mobile.unifi.com.my/explore/contact-us Prepaid: aplikasi mobile@unifi   Tetapi kalau nak semak sendiri untuk akaun yang aktif/pernah aktif postpaid: https://mobile.unifi.com.my/selfcare/profile Selamat mecuba.  😊 ... View more

Boleh cuba sedikit troubleshoot, tekan "Forgot Password?". Kalau boleh dan login, mungkin sebab nombor recycle (ini cuma andaian).  Tetapi sekiranya da cuba reinstall dan cuba di phone lain, mungkin boleh rujuk https://mobile.unifi.com.my/explore/contact-us   Selamat mencuba. 😊 ... View more

Before you add, ensure your plan and quota balance. For Postpaid unlimited like mine, I will have 10GB LTE hotspot each month. You may view at your apps or via https://mobile.unifi.com.my/selfcare/dashboard   BTW, you may also purchase additional hotspot pass via https://mobile.unifi.com.my/selfcare/subscriptions. Give it a try and let us know.   *Edit* This is for postpaid ya. For Bebas you need to ensure you have data connection (data quota available for network 3G/4G) before enabling hotspot.   Stay safe, stay healthy  ... View more

You may want to disable Dual 4G.   Stay safe, stay healthy  ... View more

Apa yang telah terjadi @AmrMjhd  ... View more

Mungkin tuan Jamal boleh bekalkan lebih banyak maklumat untuk bantuan lanjut, seperti maklumat berikut: 1. Jenis telefon: (Untuk iPhone, kalau dia minta tuan "contact carrier",  tuan boleh cuba langkah bawah ini. Saya terima daripada kawan saya: "Step 1. Tap Settings Step 2. Tap Mobile data Step 3. Tap Mobile data Options Step 4. Tap Mobile data network Step 5. In Personal Hotspot tap APN Step 6. Enter "unifi" Step 7. Tap Back arrow 3 times Step 8. Tap Personal Hotspot Step 9. Tap Personal Hotspot switch to make it enable Step 10. Tap Turn on Wi-Fi and Bluetooth Step 11. Now Personal Hotspot is enable"   2. Pelan digunakan. (Kalau postpaid yang ada 10GB LTE hotspot, ianya cuma boleh digunakan ketika tuan  berada dalam rangkaian 4G/LTE. Kalau berada di rangkaian 3G, kena beli hotspot pass baru boleh hotspot).   3. Kalau ada error, boleh kongsi gambar error (kalau sudah kongsi, saya mohon maaf mungkin sebab saya punya network 3G, tak nampak)    Selamat mencuba. Teruskan berusaha, usaha tangga kejayaan ... View more

Hi there, no worries!!! you may actually send a new request towards your current telco (for postpaid). Visit https://mobile.unifi.com.my/selfcare/orders and find the order you have made. Click on "view details" and resubmit (Picture below).   Alternatively, you may contact unifi Mobile Careline via https://mobile.unifi.com.my/explore/contact-us for further assistance.   Try it out!!   Stay safe and be strong!!!!!!!!! ... View more

You may fill up Online Support Form via https://mobile.unifi.com.my/explore/contact-us and attach the sceenshot error with your details. They should reach you soonest. Lets do this!!!! ... View more

@syazwanmarzuki Would love to assist you on this, but unable to view the given attachment. If you are an  MMU student and receive their SIM already, you might want to visit  https://community.unifi.com.my/t5/unifi-mobile/BEBAS-for-MMU-Students/m-p/32661/highlight/true#M16099   Or else i f you have any issues regarding new unifi mobile #BEBAS you can refer to their  FAQs as it will cover all general usage journey and a simple troubleshooting guidelines at https://unifi.com.my/mobile/bebas/faq . Alternatively, you may contact them via Support Feedback Form or chat with their friendly live chat agents via mobile@unifi app. Note: Live Chat via mobile@unifi app is available 24 hours daily   Be Strong and stay safe! ... View more

I am sorry to know you are facing this kind of issue. You might want to try these steps and unifi Mobile team will get you covered:   1.Restart your mobile phone. 2.Check to ensure you are connected to unifi network. 3.Ensure the Signal Level is good. 4.Wait for 10 minutes and try again. 5.Clear application cache and stop all background apps. 6.Close and re-launch the application. 7.Make sure mobile phone internal space is not full.   If the issue still persist, get in touch with unifi Mobile Live Chat in Self-Care or use the Online Web Form, and they will get back to you with the solution.   Took them from https://community.unifi.com.my/t5/network-issues/My-internet-is-very-slow/ta-p/8747   Try it and stay strong vuntzekian   ... View more