About Frechette

Contact their Careline instead via https://unifi.com.my/support/contact-us to have real time assistance and solution.   Good luck. Stay safe  ... View more

Kena semak, adakah 10GB LTE masih ada berbaki. Jika tiada hotspot quota/pass, akan terima SMS suruh beli add-on.    Selamat mencuba. Malaysiaku sihat ... View more

@azlananuar unfortunately, unifi Mobile does not support the Multimedia Messaging Service (MMS). ... View more

If you have recently made payment for your unifi bills, please allow 24 hours for the system to reflect your payment.   If you still have an incorrect outstanding amount reflected in your account beyond 24 hours, please reach out to unifi via the “Support” button.   Note: Please refresh the app if you get “NA” reflected as your outstanding amount.   Good luck. Stay safe ... View more

@bhloo Sorry to hear that. Yes conference call is not supported. unifi name it as Multi-party call. The unifi Mobile plans do not include the following voice features: 1. Voicemail 2. Call Forwarding 3. Multi-party call 4. Enabling Private Number Display on your outgoing calls   If it's true on the miscom given, I hope all's well, end's well. ... View more

@rozeta Yes, you may block Direct Carrier Billing (DCB) purchase via their official customer service channel and even FB and twitter https://unifi.com.my/support/contact-us   But you could not request to block only games, it will block the whole Value Added Service for DCB.  Example, block mobile legend but enable DCB for VIU movie, could not. Once block, whole DCB service will be blocked. Unless they did some changes on it.   Abit details on DCB: Direct carrier billing (DCB) is an online mobile payment method which allows users to make purchases by charging payments to their mobile phone carrier bill.   Good luck. Stay safe ... View more

Saya syorkan @Khairul5137 lakukan semakan dengan Careline Livechat/FB/Twitter https://unifi.com.my/support/contact-us   Mereka boleh bantu mengenai isu pengebilan dan juga terangkan. Jika ada isu bil salah cas, mereka boleh semak.   Atau boleh semak maklumat bil sendiri dan saya syorkan tengok thread ini juga https://community.unifi.com.my/t5/unifi-Tips-Guides/How-to-read-your-new-unifi-Mobile-bill/m-p/57973#M1042   Selamat mencuba. Malaysiaku sihat  ... View more

@Nadiah3 I am sorry as you will not be able to purchase hotspot using the linked account feature. This is a good thing for security features. Just imagine someone link your account and spam buy hotspot pass.   To purchase just as inform @Kasmaini you will need to login myunifi or unifi.com.my using the owner login digitalme paired account to purchase hotspot add-on.   Good luck. Stay safe  ... View more

@Nasrulhisham1  you might want to try check this thread https://community.unifi.com.my/t5/unifi-Tips-Guides/VIDEO-Cara-hubungi-livechat-melalui-unifi-portal/m-p/54168#M839   Good luck. Stay Safe  ... View more

@kenshin_katana  *Note: Live Chat via mobile@unifi app is available 24 hours daily Will they open their LiveChat 24 hours back. They should update the operating hour post if it is true: https://community.unifi.com.my/t5/unifi-mobile/New-Livechat-Mobile-Operating-Hours-8AM-to-10PM/m-p/54226#M23370 on the operting hours.   Thank you. Stay safe  ... View more

Setahu saya, Number Swapping unifi Mobile tidak lakukan. @syahirahshalin jika sudah hubungi Careline mereka dan diberitahu tidak boleh. Cik boleh mohon pemotongan (jika tiada kontrak) dan daftar baharu dengan nombor yang ingin digunakan tetapi pelan didaftarkan akan ikut kepada pelan yang puan layak dan ada ketika pendaftaran.   Selamat mencuba. Malaysiaku sihat  ... View more

@iamsfj boleh lihat kepada tips ini: https://community.unifi.com.my/t5/unifi-Tips-Guides/VIDEO-Cara-hubungi-livechat-melalui-unifi-portal/m-p/54168#M839    Kali terakhir saya type LiveChat dan boleh LiveChat dengan Agent mereka.   Selamat mencuba. Malaysiaku sihat ... View more

@Nazam1 It seems you are facing some issue to view your unifi Mobile subscription for add-ons etc. You might want to try with the steps given by @Dreamcatch3r . Or else, try viewing Mobile account via the myunifi Apps instead. Google play: https://play.google.com/store/apps/details?id=my.myunifi&hl=en&gl=US Apps Store: https://apps.apple.com/my/app/myunifi/id1447326559 Huawei: https://appgallery.huawei.com/app/C100912331?locale=en_GB&source=appshare&subsource=C100912331   Good luck. Stay safe  ... View more

@Boulala88 Mungkin TMPoint Banting paling dekat dengan anda.  ... View more

@Lisaaaaaa If your P1 account have outstanding, someone from Debt Collection Agency (DCA) or Credit Referral Agency (CRA) depends on how unifi call them will contact you. The best method to know your old P1 outstanding charges: contact their Careline https://unifi.com.my/support/contact-us   They are able to check on it for you.  As P1 WiMAX been taken over and under TM now (Change into webe and now unifi Mobile). By the way, if those DCA or CRA contact you they will offer a big discount up to 50% if I'm not mistaken (don't take my word for it, may get more details from the Careline side).   Good luck. Stay safe 😊 ... View more

@SITI5538 anda boleh lakukan semakan dengan Careline seperti diberitahu atau lakukan semakan senarai yang perlu dipenuhi dibawah: 1. https://community.unifi.com.my/t5/mobile-number-portability/tkb-p/mkb-mnp 2. https://consumerinfo.my/checklist-decided-port/ 3. https://www.skmm.gov.my/skmmgovmy/files/attachments/FAQs_MNP.pdf   Selamat mencuba. Malaysiaku sihat  ... View more

Hi @Tckho after the update for mobile@unifi apps, you will not be able to activate the roaming function via setting. You will need to contact their Careline on this https://unifi.com.my/support/contact-us   They might have a way to activate your roaming from their system as it should be Menu>Settings> and enable International Roaming function will be below International Direct Dial (IDD)   https://community.unifi.com.my/t5/international-roaming/How-do-I-buy-Roaming-add-ons/ta-p/9492   Good luck. Stay safe while roaming  ... View more

If it is true on the said 502 158/ My 158 is for nation wide roaming. You might want to try the SIM on another phone to check if it is something to do with the frequency. Or else to check with their official contact centre https://unifi.com.my/support/contact-us or walk-in as advise by @Kasmaini .   Good luck. Stay safe  ... View more

@Awe_donde that's nice. Will wait for future update and might get a 5G phone once launch. Thank you unifi Mobile team for the improvement made from early launch until now (Still remember only certain location with 4G).     ... View more

Can't wait for unifi 5G as well. Hope old plans will have some 5G quota given without the requirement to change the old plan.  ... View more

@Mashi1990 other than the two channel, last checked you may also request via their social media channels. Visit https://unifi.com.my/support/tmpoint for nearby TMPoint or https://unifi.com.my/support/contact-us for their contact channels (You may request termination via all the channels but not community).   Good luck. Stay safe  ... View more

True, with VoLTE you may avoid data disconnected when receive normal calls. The only downside not all phone support for VoLTE unifi. The list could be viewed at https://unifi.com.my/mobile/postpaid/phone-compatibility   Good luck. Stay safe  ... View more