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About Frechette
since
12-09-2017
03-08-2020
Frechette
Upholding Citizen ✪✪✪
128
Posts
78
Kudos
18
Solutions
27-07-2020
08:06 AM
Mungkin tuan Jamal boleh bekalkan lebih banyak maklumat untuk bantuan lanjut, seperti maklumat berikut: 1. Jenis telefon: (Untuk iPhone, kalau dia minta tuan "contact carrier", tuan boleh cuba langkah bawah ini. Saya terima daripada kawan saya: "Step 1. Tap Settings Step 2. Tap Mobile data Step 3. Tap Mobile data Options Step 4. Tap Mobile data network Step 5. In Personal Hotspot tap APN Step 6. Enter "unifi" Step 7. Tap Back arrow 3 times Step 8. Tap Personal Hotspot Step 9. Tap Personal Hotspot switch to make it enable Step 10. Tap Turn on Wi-Fi and Bluetooth Step 11. Now Personal Hotspot is enable" 2. Pelan digunakan. (Kalau postpaid yang ada 10GB LTE hotspot, ianya cuma boleh digunakan ketika tuan berada dalam rangkaian 4G/LTE. Kalau berada di rangkaian 3G, kena beli hotspot pass baru boleh hotspot). 3. Kalau ada error, boleh kongsi gambar error (kalau sudah kongsi, saya mohon maaf mungkin sebab saya punya network 3G, tak nampak) Selamat mencuba. Teruskan berusaha, usaha tangga kejayaan
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27-07-2020
07:57 AM
Hi there, no worries!!! you may actually send a new request towards your current telco (for postpaid). Visit https://mobile.unifi.com.my/selfcare/orders and find the order you have made. Click on "view details" and resubmit (Picture below). Alternatively, you may contact unifi Mobile Careline via https://mobile.unifi.com.my/explore/contact-us for further assistance. Try it out!! Stay safe and be strong!!!!!!!!!
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23-07-2020
05:37 PM
You may fill up Online Support Form via https://mobile.unifi.com.my/explore/contact-us and attach the sceenshot error with your details. They should reach you soonest. Lets do this!!!!
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23-07-2020
03:52 PM
@syazwanmarzuki Would love to assist you on this, but unable to view the given attachment. If you are an MMU student and receive their SIM already, you might want to visit https://community.unifi.com.my/t5/unifi-mobile/BEBAS-for-MMU-Students/m-p/32661/highlight/true#M16099 Or else i f you have any issues regarding new unifi mobile #BEBAS you can refer to their FAQs as it will cover all general usage journey and a simple troubleshooting guidelines at https://unifi.com.my/mobile/bebas/faq . Alternatively, you may contact them via Support Feedback Form or chat with their friendly live chat agents via mobile@unifi app. Note: Live Chat via mobile@unifi app is available 24 hours daily Be Strong and stay safe!
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23-07-2020
03:46 PM
I am sorry to know you are facing this kind of issue. You might want to try these steps and unifi Mobile team will get you covered: 1.Restart your mobile phone. 2.Check to ensure you are connected to unifi network. 3.Ensure the Signal Level is good. 4.Wait for 10 minutes and try again. 5.Clear application cache and stop all background apps. 6.Close and re-launch the application. 7.Make sure mobile phone internal space is not full. If the issue still persist, get in touch with unifi Mobile Live Chat in Self-Care or use the Online Web Form, and they will get back to you with the solution. Took them from https://community.unifi.com.my/t5/network-issues/My-internet-is-very-slow/ta-p/8747 Try it and stay strong vuntzekian
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09-07-2020
06:28 PM
2 Kudos
Is it 83100 Rengit Johor? If it is, from official unifi Air coverage site, you are not covered. unifi Air will only be able to connect with unifi 4G network (unifi Air uses 4G network) . You will not be able to connect Air within 3G network. Be strong and stay safe.
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22-03-2019
10:39 AM
2 Kudos
You can go towards https://mobile.unifi.com.my/selfcare/charges and there should be "View/Print" next to your bill charges amount. Click on it and there will be a notification of "Kindly ensure your popup blocker is disabled for our site." PS: If you did not make payment via AutoPay, the other "View/Print" function will be your official payment receipt. Good luck :)
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22-03-2019
10:34 AM
2 Kudos
You might want to check on the coverage or even the device capabilities :)
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07-03-2018
01:20 PM
Cuba buat semakan dengan careline dekat https://mobile.unifi.com.my/explore/contact-us. Tapi kalau dalam rumah slow, keluar je terus ok.. mungkin ada benda yang menghalang signal... :)
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07-03-2018
01:17 PM
Well.... You might want to contact their careline at https://mobile.unifi.com.my/explore/contact-us. They can check on your subline status etc. Good luck :)
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07-03-2018
01:15 PM
Sebelum ini diberitahu, tiada lagi service private number. Tapi kalau nk cuba juga https://mobile.unifi.com.my/explore/contact-us :)
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07-03-2018
01:14 PM
Might want to check with their careline https://mobile.unifi.com.my/explore/contact-us. Might have a solution for your issue.. Good Luck :)
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07-03-2018
01:13 PM
Well, just like other telco they start from the bottom and RISE!!! to the top :) You might want to check with their careline at https://mobile.unifi.com.my/explore/contact-us . They might have the solution :) Awesome careline with 24 hours service so far (LiveChat)
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07-03-2018
01:10 PM
Hmm.. Sorry to know that.. but I don't think this site can assist you on your P1 account issue. However you might want to check: 1. Their LiveChat http://www.p1.com.my/customercare/ (Bottom right) 2. Their online support form http://www.p1.com.my/customercare/form/ 3. Careline - I was told just like webe/unifi they went digitalize... so no more careline (edit: Contact centre to call) Well hope your issue will be solved. Good Luck :)
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06-03-2018
04:29 PM
2 Kudos
Untuk NAT ni, dari apa yang dijumpai: "When you tether via any mobile device, the Playstation will automatically change your NAT to NAT Type 3, which means that access is restricted. You have access to the internet but you'll be unable to download/upload any data. I'd recommend trying to change you DNS to Google DNS (8.8.8.8/8.8.4.4). You can do this by following these steps: Go to Settings. Go to Network. Go to Set Up Internet Connection. Select Wi-Fi/LAN depending on what you use to connect. Select Custom. IP Address Settings = Automatic. DHCP Host Name = Do Not Specify. DNS Settings = Manual. Primary DNS: 8.8.8.8. Secondary DNS: 8.8.4.4. Let me know how you get on." - Vodafone Community Boleh cuba, kalau x bleh jugak contact careline https://mobile.unifi.com.my/explore/contact-us. Selamat Mencuba :)
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06-03-2018
04:26 PM
Sad knowing you are facing those issue. However, to get unifi mobile to check on the issue, you might want to contact their livechat at https://mobile.unifi.com.my/explore/contact-us Good luck :)
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06-03-2018
04:23 PM
Memandangkan webe dah beralih ke unifi, bil melalui self-care boleh dapat dekat sini https://mobile.unifi.com.my/selfcare/charges . Tekan view/print nanti kluar pop up(allowkan)... kalau xleh contact careline https://mobile.unifi.com.my/explore/contact-us Selamat mencuba :)
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06-03-2018
04:22 PM
Reset emel? Kalau x boleh nk buat melalui self-care, kena contact careline dekat https://mobile.unifi.com.my/explore/contact-us :) (Siap2 dengan jawapan, kalau pakai Online Support Form dia buat verifikasi)
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06-03-2018
04:20 PM
Tapi, kalau nak online banking dan nak lebih lanjut siap dengan langkah dan juga gambar, boleh tengok dekat sini https://communal.unifi.com.my/t5/Tips-Guides/How-to-make-payment-with-JomPAY/m-p/2251#U2251 :)
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06-03-2018
04:19 PM
Mudah sahaja... ada macam2 cara pembayaran. Nak tengok lebih banyak cara pembayaran? nak bayar macam2 cara? bleh tengok link ni https://communal.unifi.com.my/t5/bill-payment/Where-can-I-pay-my-bills/ta-p/8486 :) Selamat mencuba
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03-03-2018
08:31 AM
Have you tried? My friend change telco after subscribing webe and still able to livechat. If you are unable to livechat, better try to contact them via online support form at https://mobile.unifi.com.my/explore/contact-us
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03-03-2018
08:28 AM
Alamak... Nak confirmkan 1 benda. "saya pakai sim ni (celcom) tapi bila dah potong sampai skrg ni servis " maksud contact celcom dah dan mintak terminate line ke?? dia pnya sistem tukar Telko kena line tu aktif. Makna kata, webe/unifi akan mintak dekat telko sedia ada dan jika x ada apa2 masalah.. Telko sedia ada akan hantar SMS validation/verification dekat nombor yang nak pindah. Kalau x ada apa2 isue, nombor itu akan pindah ke unifi. Time da berjaya pindah tu baru Celcom pnya terminate unifi punya aktif.... bek semak dengan careline https://mobile.unifi.com.my/explore/contact-us Semoga dapat membatu :)
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01-03-2018
05:34 PM
1 Kudo
Untuk pembayaran, setahu saya masih sama. 1. Self care boleh melalui https://mobile.unifi.com.my/selfcare/charges 2. JomPAY pakai biller code 3608 dan Ref-1 letak nombor akaun webe 3. lain2 sama lagi tapi untuk confirm, bleh tnya pada careline melalui https://mobile.unifi.com.my/explore/contact-us Kalau ada apa2 perubahan, boleh kongsi bersama :)
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