Can help me to suggest when is the non-peak hour mentioned 'cause I've been trying to reach the team via livechat at night several times, and some during the day weekdays (costed me to backout from company meetings). Unlike years ago I just need to at least wait 1-hour to be connected and they're very helpful too. Much thanks.
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Hi, I've been using unifi mobile since its early launch few years ago at Bandar Sunway, used to love it so much because very easy, cheaper and fast too. My favorite till today is BEBAS Weekly Unlimited LTE RM20/week. But as years passed, the internet connection (around same area and everywhere else too) got worsen, especially this year 2020 very bad tbh. I used to be able to upload working documents to Cloud Drive size 4GB in couple hours but now can't even finish upload overnight for 2GB. Signal still LTE but connection keep pulsing and most of the times going hours without internet line. My phone model is Redmi 5A and it was setup to 4G since Day 1 of purchase. Also, Live Chat used to be nice, got some people replying real quick, but now had to wait for hours several times still no one attend to me. I have sent complaint via email, the team replied and gave few steps, and I done it for a month, still no use and now waiting for their reply. However, it's been days so I put out a topic here in case any MOD can help first. Also, I purchased latest postpaid mobile simcard as well, RM59/month 12-month contract, which facing same issue too even using it on other phone; i.e. Huawei Nova 4e set to 4G. Worst, with that bad connection even with 4G/3G I can't terminate the contract without paying, very not good for my financial condition. Sorry with this long post but yeah I need to rant, somebody can help with this?
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