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About TokAdi
since
16-10-2018
31-07-2020
TokAdi
Distinguished Citizen ✪
375
Posts
242
Kudos
104
Solutions
31-07-2020
10:54 PM
Dah check your account status using mobile@unifi app? Try ye @Ustaz . Cool!
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31-07-2020
10:52 PM
1 Kudo
Hallo @Kern, Perhaps this article may assist you further. Cool!
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31-07-2020
10:50 PM
Hallo @Azroy1, Cuba you get assistance from unifi Mobile Live Chat team ya. Cool!
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31-07-2020
10:43 PM
I think @Nithiya7 you can refer this posting. Similar with your issues. Cool!
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31-07-2020
10:38 PM
Yes can @laurance via unifi Mobile Live Chat or Mobile Selfcard Portal. Cool!
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31-07-2020
10:35 PM
You dah dapat ke sim card? If dah dapat follow step how to set you APN setting attached with you sim card packaging or refer this article ya. Cool!
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31-07-2020
10:31 PM
1 Kudo
Hi @Safrin, During PKPP ini, unifi Mobile customer will only get 1GB LTE Passes in daily. Refer this article. Like myself I using unifi Mobile BEBAS. But I will activate this daily passes through mobile@unifi. Try first ya! Cool!
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31-07-2020
10:25 PM
Hi @vuntzekian, You did subscribed for unlimited unifi Mobile plan right? Should be not facing with limited speed unless slowness related issues. Most probably because of your network coverage at your area.
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31-07-2020
10:21 PM
1 Kudo
No worries @rikkyyee. You can get assistance from unifi Mobile Live Chat Team ya. Normally if I had facing any problem related to unifi Mobile, I get live chat team to assist me. Cool!
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31-07-2020
10:16 PM
OMG! @vuntzekian. You ada try tips from @qusyairi-ramli? Refer this article. Cool!
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31-07-2020
10:12 PM
Alahai...Seems teruk sangat ini your problem. Anyway dah try solution sharing by @qusyairi-ramli. Refer article ini ya. Cool!
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31-07-2020
10:07 PM
Hi @ROSLANJANI, Anyway you can add on/purchase your hotspot at unifi Mobile portal. Try first ya! Cool!
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31-07-2020
10:03 PM
1 Kudo
Hi @YouVern, Why don't you try by seeing this article first. Perhaps can help you. Or still not able to solve your issues and live chat team still not able to assist you, I would suggest for you to visit nearest TMpoint. Cool!
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31-07-2020
09:53 PM
1 Kudo
Maksudnya ada problem tu @Alifamin. Dah try easyfix solution ke or can roger2 live chat team. Cool!
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09-07-2020
06:52 PM
1 Kudo
@faizal2021 wrote: saya nak tanya pihak unifi, kawasan rengit, batu pahat, johor ada support tak unifi air ni, saya tak paham maps dlm page unifi kadang2 loading, kadang2 tak, pastu takde penerangan 'legend map' , support ke tak kawasan tu, cuma gambar telco radius bulat2 gitu (Adakah itu kawasan liputan? tak ditulis pun).. jadi saya konfuse la wahai unifi.. mohon bantu hamba ini.. satu lagi kalu takde liputan 4g, apakah unifi air boleh jalan dalam speed 3g ?,terima kasih daun keladi.. Hallo @faizal2021, I dah try check. Seems no unifi coverage area. So sad! Location: 83100 Rengit, Johor, Malaysia The location is not within unifi Air coverage based on unifi Air official coverage indicator (https://unifi.com.my/personal/home/wireless-broadband)
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09-07-2020
12:29 PM
HI @TMD, So far my understanding only selected area is able connecting to 5G at this moment. Even my kampung also can only get up to 3G & worst part no LTE Coverage. No LTE Coverage No 1 GB LTE Free Daily. So sad! So I don't have any idea for NAT2. Perhaps you may read this article. Ada tips on NAT. Cool!
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09-07-2020
12:24 PM
HI @izzatwajjdi11, Sangat memahami your situation. Totally agreed. Tapi normally mmg ambil masa untuk TM enhance their infra at sesetengah kawasan. 4Mbps speed of coz tak mencukupikan. Maybe boleh check again your status with TMpoint berhampiran. Cool!
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09-07-2020
12:18 PM
OMG! Area mana tu @UsernameTaken? Maybe this article can help you. Cool!
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09-07-2020
12:15 PM
OMG! Anyway @rian_irwanda dah try do basic troubleshooting using this easyfix ke? I try juga guna bila ada problem with internet connectivity. Boleh try dulu ya if still not success it will bring you to Live Chat Agent for further assistance. Cool!
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09-07-2020
12:13 PM
Hi @MyEric99, Seems weird. Supposedly if you're successfully connecting to live chat agents, they will assist you with trouble ticket report after basic troubleshooting is done. No worries! can try this easyfix solution if still not success, it will bring you to human agents. Cool!
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09-07-2020
12:09 PM
1 Kudo
Hi @aidilzainal, Antara tips yang saya buat adalah at least 1 or 2 devices connected to the internet at 1 time. If banyak sangat devices yang connected at 1 time mmg akan impacts sikit ur speed performance. Then kalau nak better performance you boleh juga connect to internet using ur LAN Cable & sambungkan ke ur laptop, etc. Boleh refer article ini juga ye. Cer try dulu ya. Later can request juga agar TM can improve on the infra at your area. Bagi lagi power ur internet connectivity. Cool!
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