Benda sama juga jadi. Dia declare resolved kat SKMM, tapi benda sama juga yang jadi. Kita ni pun bukak balik kes, Unifi cakap 'Resolved' jugak. Benda yang sama juga yg jadi. Macam tu la kitaran hidup dengan Unifi Mobile. Boleh tgk kat bawah ni reply diorg through SKMM report. No file, email dan alamat kena censored ye. Resolved On: 1/13/2022 12:34:45 PM Resolved By: Lalitha Customer Service Webe Reason: From: Mobile CASE mobile@tm.com.my Sent: Thursday, 13 January, 2022 12:33 PM To: dahaka_kr150@yahoo.com.my Subject: 0122-01-*******-WEBE Dear Mr *****, Referring to your complaint Unifi Mobile via SKMM Case ID : 0122-01-*******-WEBE, We would like to inform that based on our technical findings at your problem location Presint 9 62250 Putrajaya is within 4G area. However the serving site (NTT-20220112-80038/3C) was having outage and has been restored on 12th January 2022. Currently the serving site (CW1022) has no issue found and site performance is normal. Please be ensured the device is connected with strong LTE connection to avoid any potential blockage. Besides that, it is advisable that the device is at optimal condition by clearing all background and recent apps. For a better connection, you may proceed with the following troubleshooting steps: 1. Restart or Reboot the phone and try to use the internet again. 2. Ensure the flight mode is off. 3. Clear the application cache. 4 Kindly ensure the APN setting is set to unifi Mobile network. 5. If the phone have 2 SIM slots, kindly slot unifi Mobile SIM inside slot 1 6. Try to slot Unifi Mobile SIM into another phone 7. Please check the Access Point Name (APN) setting of your phone is set to "unifi". Hope the above clarifies and we would like to apologize if our service has not met your expectations like other services available. If you have further enquiries or feedback, feel free to Live chat with us via myunifi app (postpaid) / mobile@unifi Apps (Prepaid Bebas). Alternatively, you may submit enquiries to this email (mobile@tm.com.my) for further assistance. We are ready to assist you always. Case ID : CAS-220112-****** Thank you, Regards, Lalitha Group Customer Experience and Marketing (GCXM) Telekom Malaysia Berhad ============================================================ ============================================================ Resolved On: 1/20/2022 1:13:41 PM Resolved By: Lalitha Customer Service Webe Reason: From: Mobile CASE mobile@tm.com.my Sent: Thursday, 20 January, 2022 1:11 PM To: dahaka_kr150@yahoo.com.my Subject: 0122-01-*******-WEBE Dear Mr *****, Referring to your following complaint Unifi Mobile via SKMM Case ID : 0122-01-*******-WEBE. As per your previous update, your location address at Presint 9 62250 Putrajaya Wp is located within 4G site. For improvement, we had been up tilt and increased power optimum at your current base station site to enhance coverage and improve the connection at your area. Please be ensured the device is connected with strong LTE connection to avoid any potential blockage. Besides that, it is advisable that the device is at optimal condition by clearing all background and recent apps. For a better connection, you may proceed with the following troubleshooting steps: 1. Restart or Reboot the phone and try to use the internet again. 2. Ensure the flight mode is off. 3. Clear the application cache. 4 Kindly ensure the APN setting is set to unifi Mobile network. 5. If the phone have 2 SIM slots, kindly slot unifi Mobile SIM inside slot 1 6. Try to slot Unifi Mobile SIM into another phone 7. Please check the Access Point Name (APN) setting of your phone is set to "unifi". Hope the above clarifies and we would like to apologize if our service has not met your expectations like other services available. If you have further enquiries or feedback, feel free to Live chat with us via myunifi app (postpaid) / mobile@unifi Apps (Prepaid Bebas). Alternatively, you may submit enquiries to this email (mobile@tm.com.my) for further assistance. We are ready to assist you always. Case ID : CAS-220119-****** Thank you, Regards, Lalitha Group Customer Experience and Marketing (GCXM) Telekom Malaysia Berhad ============================================================
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