How I gonna be happy, we streamyx user is paying the most expensive price all the time when other unifi users using the plan 100 mbps RM129.00 per month since Sep2018 we still need to pay for 160 per month for only 8mbps slow speed. We had paid the unfair bill already 1year you only reduce the price, and there is no any expendation of unifi coverage, so how I gonna be happy. Beside that,for my site, I am using the plan 8mbps but the speed only get 4-5mbps. Your technician told me it is because of my area unable to support 8 mbps. I had submitted many time complain to your site, your customer service said will submit request for rebate, but afterthat your sales team making many excauses and reject the rebate request and without any solution, until now, I just get the rebate on 27-07-19 because I logged a report to MCMC. But after that, I only see TM announced all streamyx reduce price to RM 69 per month, so that mean the rebate become meaningless. So how can I statisfy with the service of TM.
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Since you said streamyx unable to support the high speed, only able to reduce the price to fare with unifi, can you explain to me the below 2 point. 1. When the time upgrading 10x speeds I am asking your site to discount the streamyx price, they said the price won’t be reduce and there is no body explain that why the streamyx is most expensive in price and slowest in speed. 2. Since TM announce on September 2018 that all streamyx will covered by unifi on March 2019. Why there is still many area still uncover by unifi without any explaination and until now only announce all streamyx will covered by unifi on 2021.
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