About hansukeroma

hansukeroma · ‎19-05-2020

Hi @remstr Thanks so much for your help in alerting the Unifi TV team. At first TM emailed me saying that the issue was resolved under report Number etc. But later I emailed back saying the issue still persist. The next day, TM Technical Support came to my door and fix the problem. It has been 5 days, no more error code 26000. So I'll share here what he did:- 1. Go to Settings at the front page of Unifi TV 2. Under Network Settings, Enable WLAN 3. Choose unifi network & Enter Password 4. Reboot system 5. Done According to the Technician, the unifi box (white one) has to be connected/linked this way even though WLAN cable is plugged in, if not Error code 26000 will appear. There goes my 7 months problem solved. Hope this would also benefits others :)

hansukeroma · ‎04-05-2020

@remstr No. There is no report number as such because I report the issue through the TM Feedback email, since there is no medium communication via email for such problem, and I am lost of ideas. I'm definitely not going report via Chat Assistance, its useless. And as of today, there is still no reply from Unifi, and the issue continues.

hansukeroma · ‎27-04-2020

Hi @remstr The error went away for 5-8 hours and came back again, the issue wasn't solved. So frustrating. Sometimes, I would restart the whole system several times (as recommended by TM), and it would last for 12 hours plus. Then the next day, the error would show up again, and I would have to do the restart process all over. I'm really out of ideas. Have contacted TM chat assistant so many times, they will only ask to restart the system, which doesn't solve the issue. I have emailed TM with a screenshot of the error, but there is still no feedback. Don't know how long I will tolerate this kind of services for RM147+ per month, quite disappointing.

hansukeroma · ‎18-04-2020

@remstr @al-walid99 Just to update, steps I did last time mentioned on this post didn't last at all. After a while the issue occured again. Yesterday, I reached TM via chat after tried the Easyfix app, newly introduced channel for troubleshooting. It turned out that there were some problem with my LAN4 connection. Then live chat assistance had helped me through the fix process. For now no error popping up, its been 5 hours. TM asked to wait 1 day, if occurs agian only then to lodged report. Hope this helps.

hansukeroma · ‎10-02-2020

@al-walid99 @remstr thanks for the help. My setting is already as of the picture given, nothing was changed. The error code 26000 is actually a Operation Failure, so I figured it could have been a faulty cable. Therefore, I tried changing the black Ethernet (RJ45) cable with a new one (old unifi cable with yellow head) to test it out. It's been 3 days, and no such error has appeared. I guess the black RJ45 that came with the package was faulty. Issue solved. Thanks again.

hansukeroma · ‎06-02-2020

Can't view ur pic

hansukeroma · ‎06-02-2020

Every time error will ask to restart network and Media Box. Already contacted customer service many times, they only say to restart network etc. But this does not resolve the issue. Error keeps popping up. Anyone having same problem? How to resolve?

hansukeroma · ‎06-02-2020

Have this error since registered in October 2019. Ask to restart network and Media Box. Already contacted customer service many times, they only say to restart network etc. But this does not solve the issue. Error keeps popping up. Anyone having same problem? Any ideas?

About hansukeroma

Re: Error code 26000 (updated)

Re: Error code 26000 (updated)

Re: Error code 26000 (updated)

Re: Error code 26000 (updated)

Re: Error code 26000

Re: Error code 26000

Error code 26000

Error code 26000 (unifi tv)