Okay, so i am very frustrated. And finally decided to call their customer service at 100. The operator says to download unifi mobile care at Playstore, and chat with live agent there. So install it, and when I want to log in, passworr is invalid. So, I change password, still invalid..haiyaa. Then , i clicked again at chat with live agent from my email, and this leads to their website. A pop up comes in and says communicate bal bla bla..I clicked the link to install the app from playstore, and this makes me install myunifi. After successful registration in myunifi, finally, I can chat with live agent, and switching request can be done. Now, point here: 1. Unifi, please use just one app that works for everything. I have install 3 different app from unifi. First is mobile@unifi. Second is unifi mobile care and last is myunifi. Yhe only one that works for my case is myunifi je. The other two were not working. It likes you guys don't update and sync the database from each app. 3 apps are very confusing for one usage. Not efficient lah. 2. Your live agent from website is not working well. I have to wait and tried many times but none comes in. Only when I use myunifi, and ask for live agent there, then, it works. Tq.
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Hi, I want to switch to unifi from umobile. So, i i follow the steps for switching. Unifi on dmpnumber to 63001. Unfortunately, it says my dmp number is invalid. I checked my email and it says I have time to switch before 3/4/2021 since I forgot to reply to switch it last 2 weeks when they asked for switching confirmation. So my question: 1. Is dmp number = order number? If not, explain to me what is dmp number. 2. How to switch when the number is invalid it says. Live agent is not helpful, since I have been waiting for so long for them to be available.
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