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About scriventan
since
23-09-2021
10-10-2021
scriventan
Contributing Citizen ✪
11
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0
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01-10-2021
10:51 AM
@remstrFYI and update. I went to TMP just now and get the replacement of the new SIM. I now then got the Internet connection back. Thanks.
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30-09-2021
08:39 AM
@remstr Any status update? I am still not able to use my Internet. The customer service also did not reply to my email after sending me an email 3 days ago. I lost my Internet connection one week already. Aduh!... What's the SLA actually?! It's so frustrating. Sorry to say I'm really not happy and disappointed with the service, and up to a level that I doubt Unifi/TM did plan and tested the system upgrading/migration before rolling out. Even the live chat is congested with customer queues up to 800+ every day. I chose Unifi, not other Telco, but TM really disappointed me this time. To be honest, I can only use the service for 2 days after I subscribed and got the modem. Then service down for one week. If you are the user, how do you feel?
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27-09-2021
04:35 PM
@remstr Account number: 1712902848. I hope this is correct, as this is given by the live chat agent also. By the way, is the migration exercise completed? TM agent can register new SIM now? Because I did went to TMP and the officer told me they suspected the SIM problem and gave me a NEW SIM but cannot register that day due to a system upgrade. If NEW SIM registration is possible now, I would rush to TMP tomorrow to get my issue resolved. Please advise. Thank you.
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27-09-2021
04:17 PM
@remstr Huh? I received an email from TM, but the case ID quoted in email is different. CAS-210924-012419 Now I'm confused, which case ID is mine. Anyway, any findings from your end?
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27-09-2021
09:46 AM
@remstr replied to you in another post Strange Unifi Air Behaviour
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27-09-2021
09:43 AM
@remstr my case ID: CAS-210923-009513 Thank you.
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25-09-2021
11:42 AM
@remstr Now I got the LTE+ signal back. But unfortunately still unable to surf Internet. 100% package loss! Wanted to contact through live chat but the queue is amazingly, surprisingly super long. Tunggu sampai tengah malam pun tidak tahu akan sampai giliran saya ka tidak. I loss my Internet connection for 4 days already...
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24-09-2021
04:32 PM
@remstr wrote: Hi @LimFC @scriventan I already liased with unifi Air team this morning, and they said unifi Air should be not affected by the service upgrade. But since you guys still cannot use the service, please reach livechat to open a technical report first. Already lodged a report through live chat yesterday. This morning went to TM point and they suspect maybe SIM faulty and give me a new SIM, but cannot activate the new SIM because of TM upgrading exercise still not yet successful. Aduhai... Can I request for rebate later for this issue?!
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24-09-2021
10:42 AM
@remstr No improvement. Same as yesterday. Modem restarted.
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23-09-2021
06:29 PM
My unifi air modem status since this morning. Strange, how can the operator become MY CELCOM? Anyone facing this issue before? Yesterday, when TM carried out the Unifi Mobile upgrade exercise, my unifi air couldn't get online the whole day, despite soft reset, hard reset to the modem. None of the basic troubleshooting work. This morning tried my luck to restart the modem, end up it becomes MY CELCOM. OMG! Did a factory reset again, but unfortunately, still the issue persist.
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