About _NMN_

_NMN_ · ‎07-05-2022

Hi @Azrul8790 Mind to share the issue that you are facing with unifi Mobile service, is it related to slow or unable to browse?

_NMN_ · ‎06-05-2022

Hai @gbk42401 Features setiap pakej adalah bergantung kepada harga dan plan mengikut masa promosi. Kalau tidak silap, untuk plan terkini iaitu plan bersama (bundle) unifi plus box + ultimate pack sahaja, automatik akan mendapat akses penggunaan aplikasi play TV untuk 5 devices.

_NMN_ · ‎06-05-2022

Hai @Moemirul Anda telah cuba semak liputan unifi di alamat anda melalui pautan https://unifi.com.my/check-coverage ? Untuk makluman, perkhidmatan adalah berdasarkan infrastruktur dan permintaan di sesuatu kawasan. Boleh cuba hubungi unifi center (panggilan 100 atau Livechat) untuk bantuan lanjut berkenaan permohonan pemasangan unifi di alamat tempat tinggal anda.

_NMN_ · ‎06-05-2022

Hi @MikeSim Port availability depend on the installation demand for an area. I believe due to high demand for installation purposes has resulted in no ports available for your area. You may try to contact back unifi support to check if there is any extra port addition project in the future.

_NMN_ · ‎06-05-2022

Hai @Admin_No1 Ya, ini mungkin berlaku semasa penggunaan maksimum pada masa-masa tertentu yang akan menyebabkan berlaku kesesakan rangkaian pada pencawang, oleh sebab pertambahan bilangan pengguna di sesuatu lokasi.

_NMN_ · ‎06-05-2022

Hi @Allanjong79 Did you received any report number regarding this technical issue, and try to get the latest update from unifi support team, as of today?

_NMN_ · ‎06-05-2022

Hi @amirk87 I do understand the difficulties that you are facing, as I am one of the unifi customer and need the service for daily work especially for working purpose. You might try to wait for technical team to rectify and solve this technical report, within 24 hours start form latest report created. If still no feedback after that restoration time (24 hours), may refer back with unifi support team to follow up the report. Hope your line will be back as normal.

_NMN_ · ‎06-05-2022

Hi @Maria5368 You may check current bill amount from unifi portal https://unifi.com.my or using myunifi app (download from Play Store and install on your smartphone). Make sure to register with the owner IC number with any active email. From app and portal, you may view bill, download bill statement, check the latest bill amount, also make the payment.

_NMN_ · ‎06-05-2022

Hi @Yasrugan1213 You may choose several method of bill payment for the unifi account. May refer to this link for payment method and channel : https://community.unifi.com.my/t5/Bill-Payment/Where-can-I-pay-my-unifi-bills/ta-p/8927

_NMN_ · ‎06-05-2022

Hi @secretary311 Did you try to re-register with another email, and make sure to register under business profile? Key in the correct Business Registration Number (BRN) same with the registered one, and under correct format for this BRN. You may contact unifi support https://home.unifi.com.my/support/contact-us to set the email for monthly bill statement, send via system automatically.

_NMN_ · ‎06-05-2022

Hai @shamzam Mungkin anda boleh cuba semak liputan di lokasi tersebut untuk isu ini. Semakan melalui pautan : https://unifi.com.my/check-coverage

_NMN_ · ‎06-05-2022

Hi @ckoan Try contact back their support, to follow up your report regarding this. Sometime it will take extra time for investigation process to be complete.

_NMN_ · ‎06-05-2022

Hai, @WANSUFFIAN07 Telah cuba kemaskini aplikasi myunifi dan "clear cache" bagi aplikasi tersebut? Anda boleh cuba pastikan pendaftaran myunifi dilakukan menggunakan IC yang sama seperti IC pemilik akaun tersebut, dan nombor akaun adalah betul (10 digit). Saya sarankan anda juga boleh membuat pembayaran melalui kaedah/saluran lain seperti dalam pautan ini : https://community.unifi.com.my/t5/Bill-Payment/Where-can-I-pay-my-unifi-bills/ta-p/8927

_NMN_ · ‎19-03-2022

Hi @0099 If more than 24 hours, still not active, you may refer to unifi mobile team to check the progress of your order. They will assist you further regarding this. https://home.unifi.com.my/support/contact-us

_NMN_ · ‎19-03-2022

Hi @Loh123 Let's see if Unifi can check further regarding this issue for the purpose of pleasure and satisfaction of customers. I'll try to liaise with TM for feedback.

_NMN_ · ‎19-03-2022

Hai @Wani290314 Internet masih mengalami masalah? Sekiranya lampu masih menyala merah, dinasihatkan untuk membuat laporan untuk tindakan baik pulih selanjutnya oleh pihak unifi. Boleh dapatkan bantuan teknikal melalui saluran disediakan : https://home.unifi.com.my/support/contact-us

_NMN_ · ‎19-03-2022

Hi @AlvinTay85 I hope your issue will be resolved as soon as possible. You can wait for the update based on the reports that have been made.

_NMN_ · ‎19-03-2022

Hi @cck8 Did you receive any SMS notification from unifi? If you are using unifi Fiber Home plan, you may try to reconfirm either got any free speed upgrade, by contacting their Livechat or call direct 100.

_NMN_ · ‎19-03-2022

Hi @Faizmulong Is it related to lagging and high ping for online gaming?

_NMN_ · ‎19-03-2022

Hai @lee8468 Untuk perkhidmatan unifi TV, anda menggunakan box putih (Setup Box) atau box hitam (Unifi Plus Box)?

_NMN_ · ‎19-03-2022

Hi @Siti73 The subtitle will depend on the content provider. You may choose the selection available depending on that program/channel.

_NMN_ · ‎19-03-2022

Hi @pswc2421 You may redeem the reward point for bill rebate from unifi portal https://unifi.com.my May refer to this link for the steps : https://community.unifi.com.my/t5/unifi-Tips-Guides/How-to-redeem-unifi-Rewards-points/m-p/24727#M512 100 points for RM1 bill rebate. That amount will be deducted in the next bill cyle.

_NMN_ · ‎19-03-2022

Hi @User3 You may request for upgrade the plan using myunifi app. Register and login at myunifi app, click on "Account" tab , choose the account by clicking on "View Account" Under "My Service" you may see the "Change My Plan" option.

_NMN_ · ‎19-03-2022

Hi @freehah88 Yes, you are still able to redeem for unifi bill rebate, as that amount will be deducted in the next bill cycle.

_NMN_ · ‎19-03-2022

Hai @BenAgus Kalau tersilap daftar menggunakan nombor IC bukan pemilik akaun, anda boleh daftar semula, menggunakan alamat email yang berlainan (yang belum pernah digunakan untuk pendaftaran sebelum ini) Atau anda boleh layari pautan ini : https://profile.digitalme.my/ untuk "delete" terlebih dahulu pendaftaran sedia ada. Selepas 48 jam, boleh daftar semula menggunakan email yang sama, dan pastikan nombor IC pemilik akaun unifi telah dimasukkan. Harap membantu.

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