Hi @Sh123
Kalau boleh minta semak balik dengan live chat, takut sebenar ada bayaran yang tertinggal. Atau pun kadang kadang dah bayar. Tapi SMS yang hantar tu cuma SMS peringatan sahaja.
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Hi @khlshhfaa
Dah ada telefon 100? atau pun live chat dengan diorang?
Kalau belum, minta contact diorang dahulu. Nanti diorang akan check.
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Hi @hakimie2
Kalau nak terminate, boleh je contact diorang dekat live chat. Boleh tekan live chat dekat myunifi apps tu atau pun tekan live chat dengan contact us sini https://home.unifi.com.my/support/contact-us.
Mereka akan buat semakan lanjut
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Hi @Hadif_Hype
Kalau isu ini, minta cuba call mereka, boleh dial 100 tekan nombor 5 untuk unifi mobile, atau boleh live chat. Mereka sampai pukul 10 malam sahaja. Dari kul 8 pagi
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Hi
To buy the data pass, i think you need buy from the apps. Therefore you need your smartphone. for unifi mobile, you only can buy the data pass from the mobile@unifi apps.
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Hi @shuk61
Kalau masih tiada lagi orang telefon untuk appointment. minta semak semula dengan call center dahulu. Boleh dial 100. Atau pun livechat dengan mereka. Boleh rujuk tweet di twitter helpmeunifi atau facebook page unifi.
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Hi @MsWong
Minta buat speedtest speedtest.tm.com.my guna 5Ghz. Kalau masih rendah, kadang kadang router dah lama tak restart. So dia boleh jadi slow juge
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@Lok9502 Try restart the modem first. Then make sure the cable connect properly between modem to router. LAN 1 modem connect to WAN router (if you using unifi fiber la)
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@ausxz90 LG TV add-on ke? Have you check in the delivery tracking website? If still not showing better reach their website, refer with customer service. They will report on this.
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@mk61201118 You can try apply from your unifi.com.my portal. Also you can refer this post on how to do so, https://community.unifi.com.my/t5/Termination/What-is-the-process-to-terminate-my-account/ta-p/16814
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@Patchkc
Do you already request to downgrade from the website? Should be been no issue if you want to downgrade from 500mbps to 300mbps. There will be contract renewal only. Try reach back their call center 100 and talk with the sales department. If I check the website, the 300mbps come with unifi tv pack Rm199. https://unifi.com.my/anytimeanywhere.
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@181808
Kalau boleh, jangan share maklumat dekat sini. Takut orang misuse. Kalau rosak, boleh contact terus 100. Kalau susah nak dapat, try PM direct facebook unifi atau DM twitter diorang. twitter diorang @helpmeunifi
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