About Dreamcatch3r

Hi @ismahanif    Same happened to me previously. Cuba pergi TMpoint terdekat, daftar demand list dulu. Seperti yang pernah dimaklumkan oleh pihak unifi...servis dan port availability bergantung pada infrastruktur dan pemintaan.   Mungkin boleh menghubungi mereka https://home.unifi.com.my/support/contact-us untuk menyemak dan pemohonan ketersediaan perkhidmatan unifi di kawasan you. ... View more

Hi @binjai    Based on my experience, you ada 2 option. Sama ada payment itu akan dibawa dan ditolak pada bil hadapan. That means you tak payah buat bayaran next month since you ada lebihan bayaran pada bulan ini as per advice Mr @P7o  Atau, if you still nak refund you kena contact support unifi https://home.unifi.com.my/support/contact-us mereka akan tolong you untuk buat laporan but akan ambil masa dalam 3 bulan after report complaint get approval.   ^___^ ... View more

Hi @logamanivannan  Yes.. U may use the same number (exisiting number) just like me do before this. I just do online..easy step. For my experience, after u make the register and received the SIM..u need to use an old telco SIM card first until u get a confirmation SMS from old Telco...need respond to the confirmation SMS given within the stipulated time. Porting process within 2 working days. U can only use the unifi SIM card after the old SIM card cannot be used anymore and has no signal. Or maybe if u seek assistance from support mobile you may refer https://home.unifi.com.my/support/contact-us   Easy to know step 'before', 'during' and 'after' switching you may to refer link https://home.unifi.com.my/switch-to-unifi   For unifi Mobile there is have 2 plan   1. unifi Mobile Postpaid You may log in /register as a new subscriber. For easy step you may follow link https://my.unifi.com.my/personal/mobile/postpaid/ultimate   2. unifi Mobile #Bebas - prepaid You need to download the mobile@unifi app on the Playstore and log in/register iPhone : download at App Store Android : download at Google Play HUAWEI : download at AppGallery   ^___^   ... View more

Dear, @Ann98    Oh sorry. my mistake. PRIMA HOMES @ MATANG and Residensi PR1MA Homes  in the same place? ... View more

Hi @Aliazulk_    The basic for relocation is need to ensure your account is active and make the outstanding amount (if any). The relocation will take within 14 days. Please note that you are subject to service availability at the new area where you wish to relocate the service.   That mean you need to know your new address have unifi or not. Team from unifi support  will help you to check service availability and port at your new area then will help you to proceed this application relocation.     ... View more

Hi @maelnor,   I suggest you check dulu coverage dekat Putrajaya dekat https://unifi.com.my/check-coverage If kawasan you support LTE 4G, try   1. Set APN https://community.unifi.com.my/t5/unifi-Tips-Guides/How-to-set-APN-settings/td-p/15495 2. Padamkan "browsing history" dan "application cache" dalam phone you   But if not working, maybe you may follow as per advice @m4kub3x    #goodluck ... View more

Hi you   Tak boleh you.. I dah check dekat FAQ unifi Air   https://home.unifi.com.my/personal/home/wireless-broadband   22. Can the device work if I change to other SIM? Unfortunately no, the device is configured to work with unifi Air service only     ... View more

Hi you...Munt86   That mean you dah complete clear cache app mobile@unifi and install the app after ensure version yang terkini?..You boleh taip mobile@unifi di   iPhone : Muat turun di App Store Android : Muat turun di Google Play HUAWEI : Muat turun di AppGallery   dan kemudian tekan 'update' dan log masuk semula? Ini untuk ensure your app update kepada versi terkini.   If you dah succeeded install but still not working you may try logout and login back.    I check https://community.unifi.com.my/t5/unifi-Tips-Guides/myunifi-app-self-troubleshooting-guide-android-amp-iOS/td-p/29035 maybe can give you tips how to clear cache   #goodlucksir ... View more

Dear, @Ann98    Pr1ma Matang? It is at Residensi PR1MA Premier Matang, Kuching, Sarawak right? If true, I just check at https://unifi.com.my/check-coverage your location is indeed within coverage area.   I heard there was a temporary congestion..But I suggest you may refer them to check either your location is near the network congestion area not. I believe, they will help you further as you have done on your part by trying ON/OFF the modem and put modem at open place as per advice @Sakura84  ... View more

@Cool1225 There may be disturbances in your are . I am not sure but did you have try to turn on/off all equipment unifi and check cable connections?   If not working I suggest you to ask them to reset your port, you can contact them at https://home.unifi.com.my/support/contact-us they will check your status connection from there side.   #hopethishelpsyou :)     ... View more

pssttt... @0122658259    I rasa maybe you cuba check location ada support 4G atau pon tidak. Cuba you check dekat https://unifi.com.my/check-coverage   If kawasan you support.. cuba you try buat APN mcm @Sakura84  suggest tu https://community.unifi.com.my/t5/unifi-Tips-Guides/How-to-set-APN-settings/td-p/15495   Tapi if still same je..better you refer dekat mereka https://unifi.com.my/support/contact-us sebab diorang boleh check kawasan u ada isu ke tidak ataupun maybe ade isu lain..mcm kes I dulu.   #gunapostpaidplan59 #APN ... View more

Hi @Raymondshim    Firstly, I suggest u check ur location within 4G coverage area or not. U may check link https://unifi.com.my/check-coverage as per provide @LoveForever    2. Then if ur location indeed within 4G, u may try check ur APN setting is "unifi" This link maybe can help u https://community.unifi.com.my/t5/unifi-Tips-Guides/How-to-set-APN-settings/td-p/15495   Last but not least, if still signal E, I suggest u refer with mobile support https://unifi.com.my/support/contact-us to check your location near the network congestion area or not, or maybe hv some issue they need to check further.    #hopethisstepwillhelpyou #Iamusingpostpaid59 ... View more

@nkc  Hi you..I have plan with unifi Air  SIM + Device  24 Months Contract previously    from my experience if you decide to terminate the Unifi Air service after 2 years of contract end, there is no penalty fee will be charged. The modem will be yours, you may keep the modem without return to TMpoint :)   ... View more

@aini1979 As my experience user..once you make report dekat mereka, mereka akan optimized for smoother connection dekat kwsn u after mereka terima complaint. Maybe u try monitor back since u dah buka report, if issue masih sama, I suggest you refer mereka semula. ... View more

@saadiah13 Simple je..you kena tahu you daftar nombor baru dekat unifi or you port out dr telco lama ke unifi Mobile? If u daftar no.baru..u kena buat first call, SMS n Internet untuk aktifkan SIM you. Ensure ur APN name tu 'unifi' dekat setting phone. Tapi if u kekalkan nombor lama, SIM unifi tu akan auto aktif bila pertukaran telco berjaya. That mean you kena request port out lah dekat telco lame u  ... View more

@leiniherleny Cuba awak try clear cache, logout n login back. Btw app 'mobile@unifi' tu awak kena pastikan latest version. Mungkin awak boleh refer mobile support, nanti dorang boleh semak status error yang awk dapat masa nak verify tu. Jap..kt sini https://unifi.com.my/support/contact-us ... View more

@YUSFIRA  Unlimited youuu! plan ni mmg tiada limit untuk kelajuan tp depend on ur location and coverage. you kena make sure kawasan you tu under coverage unifi Mobile ke tak. If tak nanti ada isu mcm slow. Before I pakai unifi Mobile I check dulu rumah I dlm liputan ke tak. Kalau you nak semak coverage dalam website pon ade.. tak pon you boleh refer mobile support https://unifi.com.my/support/contact-us ... View more

@Kasya1980 Aik..urmmm...Awk daftar no.baru dr unifi or awak port out dr telco lama awk? If awk daftar baru awk kena make sure buat first call, SMS n Internet. If awk kekalkan no. lama, SIM tu auto aktif bila pertukaran telco bjaya (port in ke unifi). Tapi if everthing awk dah buat..still ada masalah, maybe awk cuba refer support mobile untuk mereka semak status awk :) ... View more

@Nazam1  urmm...hv u tried to clear cache, logout and login back the apps? Then check again ur add-on status but if still happen mybe u should refer mobile support https://unifi.com.my/support/contact-us ... View more

Aritu i ada isu unifi Mobile..i pergi dekat    https://unifi.com.my/support/contact-us i clik dekat 'Start Chat'  It was works! ... View more

Kalau dekat Alamanda tu TAD (TM Authorised Dealers) bukan TMpoint dia tak assist untuk tukar SIM. You kena refer under list TMpoint https://unifi.com.my/support/tmpoint Dekat area you paling dekat TMpoint Cyberjaya tak silap i. ... View more

Setahu saya x boleh tukar nombor telefon dengan kekalkan pelan yang sama tp utk confirmation better you refer live chat    https://unifi.com.my/support/contact-us ... View more