About _yesri_12

@rudzuan2022 , have you try to contact their support to check on the order status? You may contact them via 100, Live Chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for assistance. ... View more

@Rocky2 , do you mean that you want to change your IC number? ... View more

@ASMAAMOHAMED , you may submit your change plan request by login into your unifi portal account or myunifi and submit your change plan request. Someone should call you back within 5 working days after you submit the change plan request. ... View more

Hi @Valarie . Do you mean that you register for the unifi portal account? If you do, did you register the portal using the company BRN? If you do but still not able to view your company's unifi account, better to contact the unifi support for further assistance. May contact them via 100, Live Chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi). ... View more

Hi @jokoh . You may try to contact their unifi support via 100, Live chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for assistance also. ... View more

@Rominuddinmddal , jika berlaku macam ni lagi, boleh cuba tutup dan buka semula peralatan TM. Boleh semak status akaun dulu jugak dalam aplikasi myunifi atau unifi portal samda aktif atau tidak. Kalau akaun aktif, boleh cuba step ini https://easyfix.unifi.com.my/ dulu. Jika masih takde perubahan boleh terus hubungi unifi support di talian 100, Live Chat atau Social Media (Twitter: @helpmeunifi / FB: @weareunifi) untuk bantuan teknikal. ... View more

@gbk42401 betul juga. Harapnya akan ada penambahbaikan dari semasa ke semasa. Dalam aplikasi Disney+ Hotstar sendiri pun takde butang untuk "unsubscribe". Pelanggan memang perlu hubungi support unifi untuk membuat pembatalan streaming app tersebut. ... View more

@Farid904 untuk pertukaran pelan ini, tidak perlu pulangkan decoder unifi TV tersebut. Sekiranya pelan decoder unifi TV tersebut adalah add-on ke dalam pakej anda dan bukannya bundle, akan terdapat caj penalti untuk itu. Tapi kalau memang bundle bersama dengan decoder unifi TV tidak perlu pulangkan tapi setiap pertukaran pelan, kontrak akan diperbaharui semula kepada 24 bulan. ... View more

Hai @Azman16 . Dah cuba semak melalui salinan bil bulanan anda atau boleh cuba log masuk ke dalam akaun unifi portal atau aplikasi myunifi untuk membuat semakan nombor akaun. Boleh juga cuba hubungi support unifi mellaui talian 100 (tekan 5), Live Chat atau Social Media (Twitter: @helpmeunifi / FB: @weareunifi) untun bantuan mendapatkan nombor akaun. ... View more

Hi @LIYANASADHRI . Have you try to refer with their support for this query? Try to contact their support via 100, Live Chat or Social Media (Twitter: @helpmeunifi /  FB: @weareunifi) for further assistance. ... View more

Hi, @PHAN2 . How is your internet now? Is it still slow? ... View more

Hi @Dr50 . Is your business account registered under BRN or IC number? IF registered under BRN, you need to choose BRN for ID Type. For this case, you will need to make new registration and make sure the registration is under the Business  tab. ... View more

Hi, @Umeeta . Have you receive your order? If still not, better to contact their support via 100 (press 5), Live Chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for further assistance regardig on your issue. ... View more

@rosnimukhtar better try semak dulu liputan di kawasan ni atau buat laporan teknikal dahulu untuk isu internet slow ni. Kalau dah terminate nombor tersebut, nombor tu dah tak boleh digunakan untuk selamanya tapi kalau nak kekalkan nombor yangsama untuk pendaftaran kepada Telco lain, tak perlu terminate nombor dan hanya hantar permohonan pertukaran Telco kepada telco baru je. ... View more

@Tehchinhoe for termination you will need to refer their support either via 100 (press 5), Live chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for the termination request but once the number terminated you are not able to use the same number forever. If you want to use the same mobile to switch to other telco, you just need to submit your application at the new telco only. No need to terminate your number. ... View more

@Jemilahjemi macam mana dengan akses internet? Technician datang baiki atau bagaimana? ... View more

@Ayunhamid . As for now, installation fee is waived for standard installation and there is only charge for non-standard  installatation only or related with internal wiring. Usually on the receipt will mention what is the charges for. Try to contact their unifi support via 100, Live Chat or Social Media (Twitter: @helpmeunifi / FB: @weareunifi) for futher assistance. ... View more

Hai @ariff207933 . Dah cuba semak alamat untuk liputan unifi? Pemasangan unifi boleh buat kalau ada liputan pada kawasan atau alamat tersebut. Boleh cuba buat semakan dekat portal unifi dulu. Cuba apply satu pelan unifi dan nanti akan bahagian semakan coverage. kalau takde coverage, boleh buat permohonan demand lidt di TMpoint berdekatan atau cuba hubungi support unifi di talian 100 (tekan 4), Live Chat atau Social Media (Twitter: @helpmeunifi / FB: @weareunifi) untuk bantuan berkenaan application unifi ni. ... View more

Hai @hassanhayastani . Dah cuba semak liputan untuk kawasan yang bermasalah tu samada berada dalam liputan unifi mobile atau tak? Boleh cuba semak dekat sini https://unifi.com.my/check-coverage dulu. Kalau memang dalam liputan unifi mobile, better contact support unifi untuk bantuan mereka. Boleh hubung di talain 100 (tekan 5), Live Chat atau Social Media (Twitter: @helpmeunifi / FB: @weareunifi) untuk bantuan. Kalau mmg dalam coverage , boleh cuba set semula APN dalam phone.   Android: Settings > More > Mobile networks/Cellular networks > Access point names OR Settings > Mobile networks > Access Point Names Add a new APN as unifi Save. Reboot your phone if necessary.   iPhone: Settings > Mobile Data > Mobile Data Network OR Settings > Cellular > Cellular Data Network. Tap the Access Point Name and change to unifi Save. Reboot your phone if necessary. ... View more

Hai, @razif855 . Untuk unifi Air, dah cuba semak kawasan anda jika berada dalam liputan unifi Air atau tidak melalui link ini https://unifi.com.my/check-coverage ? Jika berada dalam liputan unifi Air tapi masih ada masalah teknikal, better contact support unifi di talian 100 (tekan 5), Live Chat atau Social Media (Twitter: @weareunifi / FB: @weareunifi) untuk bantuan teknikal. Berkenaan permohonan unifi  fibre juga boleh maklumkan kepada support mereka untuk semak semula liputan atau hubung talian 100, tekan 4 untuk membuat permohonan unifi fibre. ... View more

@gbk42401 kalau tak boleh submit, cuba contact support unifi untuk bantuan. Boleh refer support dekat talian 100, Live Chat atau Social Media (Twitter: @weareunifi / FB: @weareunifi) untuk bantuan. ... View more

Hi @ashacry . Have you try the step inform by @mitie88 ? Maybe you can try to check with their support at 100 or Live chat for further assistance. ... View more

hai @Bujang22 . Anda ingin bertukar kepada unifi mobile prepaid atau postpaid? ... View more

Hi, @Hajahfa . Usually once the line suspended you are advise to clear all your outstanding for the activation. After payment, the account should reconnect back by auto within 30 minutes after the payment. There should have a reconnection fee also RM10 in the next bill. ... View more