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About khairi90
since
18-03-2017
4 hours ago
khairi90
Upholding Citizen ✪
62
Posts
30
Kudos
1
Solution
22-11-2021
10:39 PM
I just check in Unifi portal that my home address had appeared as "FTTH FLAT TAMAN MELATI BLOK XX". Does it mean real fibre or vdsl? Can support 100mbps and above?
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14-11-2021
04:50 PM
Maaf. Nampaknya encik tidak faham konsep Unifi air. Speed depend dgn location encik. Wireless concept. Yg pakej rm89 30mbps tu Unifi fibre (wired). Tidak sama dgn Unifi air.
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28-10-2021
08:37 AM
They said the DP box will be activated in this area by next month. Should be the new cabling up to my house right? Not following the same route as old cabling?
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28-10-2021
08:14 AM
Dear admin, Right now i have no access to internet due to faulty internal cabling at my block almost a week. I am staying at flat Taman Melati. High rise building using vdsl2. I have contacted unifi live chat and they advised to inform building management to change the old cabling. I believed building management will not entertained. However, I am just tenant here and I dont want t o pay for rm350 just to change the cabling. On the other hand, I saw TM just install a new DP box at my block which I believe the fibre. How to change my current vdsl2 to fibre? Can apply through agent? Really desperate to get it solved since my housemate mostly work from home. Any possible solution?
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21-10-2021
09:21 PM
It has been almost 3 months after termination of my Unifi air. Still can't get my money. Already live chat Unifi mobile and they told me that there is issue on the system and they cannot proceed with the refund. I also submitted complaint thru MCMC and have submitted my account no for refund but still no progress. Frustrated with the system. System update still not completed ke?
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03-10-2021
08:56 AM
Unifi fibre have successfully installed at my house on 22 July 2021 and I have returned my unifi air device on 28 July. However, I have received unifi air bill for 1 September 2021 and has been charged RM 209.20 (deducted from my bank account) and I saw the early termination fee in the bill. Fyi, my unifi air contract ends on November 2021 (remaining 3 months). I believed the fee will be waived as I have migrated my unifi air to unifi fibre. How could unifi charged me again? I want my money back! Any clarification on this admin?
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07-09-2021
07:00 AM
No option to "talk to agent" at all on the menu. It's already few days already. U can test urself at unifi chat.
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06-09-2021
01:19 PM
Kita tengok Q2 2021, TM dapat reach subscriber tertinggi dalam sejarah. Selama ni TM salah pasang kat tempat kurang demand agaknya. Right place and right time dah tentu ramai akan subscribe. Fibre sampai ke rumah saya 2 bulan lepas dan serta merta saya subscribe. Nak tunggu demand mmg tak sudah sudah jawabnya. Confirm org akan subscribe kalau dah ada infra.
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06-09-2021
01:12 PM
For few days already still no option to talk to agent at Unifi live chat. Got problem? Even twitter no respond for 2 days.
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17-08-2021
05:30 PM
I am not satisfied with the performance of current VDSL. High ping recorded around 30~40ms and frequent disconnected. I have reported the issue and technician had come and they told me that high ping due to internal cabling at the building. I need to pay rm350 to change the cabling which I don't want to. Is it really possible to switch account to FTTH with the same speed? Technology change only right?
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17-08-2021
01:22 PM
I just saw someone install DP box for fibre at my flat. Could they upgrade current VDSL.to fibre without resetting the contract?
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16-08-2021
04:43 PM
Currently I am using Unifi copper 30mbps and would like to upgrade to fibre 30mbps. It is possible to upgrade without resetting the contract?
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20-07-2021
08:23 AM
Tq for the explanation. Understood. Both account have the same address. Btw, currently I am staying at KL while my mum at sarawak. Cannot cross state. Can use consent form so that I can go to tmpoint setapak by myself and change on behalf of my mum?
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19-07-2021
05:20 PM
Dear admin Telephone line was under my mum and Unifi was under me. I've got my installation date for Unifi the day after tomorrow. How to combine? Can combine later? Please advise.
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08-07-2021
10:33 PM
"Menurut Telekom Malaysia, kini terdapat 89,000 pelanggan yang sedia diliputi kawasan Unifi yang masih belum beralih lagi. Pada masa yang sama, terdapat sekitar 84,000 pelanggan Streamyx yang masih diluar kawasan Unifi buat masa ini. Dengan perkongsian terbaru ini, ia memperlihatkan terdapat sekitar 173,000 pelanggan yang masih kekal menggunakan Streamyx pada hari ini." Adakah port full atau customer taknak bayar lebih mahal?
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08-07-2021
10:30 PM
even kawasan padat batu caves tu pon takde unifi lagi. apa priority TM sebenarnya? huhu
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08-07-2021
10:28 PM
mcm kelakar plak bro punya cerita. patutnya segalanya boleh dibuat di TMpoint. kena isi borang relocation dan diorng check ada port ke tidak kat kawasan baru. ada bagi slip tak TMpoint tu utk relocation?
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21-06-2021
10:53 PM
kata demand tapi pihak TM di sarikei sarawak nmpknya fokus pasang unifi fibre kat perumahan yg "KECIL DAN TAK DIDUDUKI SEPENUHNYA". saya perhatikan satu demi satu perumahan yg kecil dah ada unifi walhal perumahan yg jauh lagi lama bertapak dan diduduki sepenuhnya masih belum ada ye. "DEMAND" ke mcm tu? I dont think so. saya follow up perkembangan unifi di sarikei. bandarnya kecik sahaja dan sudah tentu boleh cover dalam masa yg pendek je berbanding nak cover satu KL! Adakah TM berfikiran "bajet sikit je ni dan kita pasang fibre kat tempat yg senang dan kecil dulu lahhh"?
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21-06-2021
10:37 PM
my contract with unifi air will be ended November 2021. Last time i have asked local TM point staff on the unifi fibre plan at my taman and it will be Q42021. Should i wait for fibre or change to streamyx if i dont want to extend contract with unifi air? unifi air contract can be extended?
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10-03-2021
08:46 AM
Last time i tanya dgn pekerja TM point di tempat saya, saya dibagitahu plan utk upgrade ke fibre utk kwsn perumahan saya dlm Q42021. Lama lagi laaa.😆 Boleh tolong check tak adakah Jln Rejang 96100 sarikei sarawak dah ada dlm radar TM?
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05-03-2021
09:06 PM
"They target 70% of existing customers will get Unifi services by end 2020 and all customers will be migrated to faster speeds by 2021" Masih lagi terpakai ke statement ni tahun 2021? Rumah saya di sarikei, sarawak masih tak nampak progress utk unifi. Lamanya nk tercapai. Ke hanya sembang kencang?
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04-11-2020
05:57 PM
Finally my unifi successfully installed today after several issues. It is a good move to go to TMpoint setapak yesterday and book appointment for the next day. Thanks to @remstr for helping me to check the port availability. I am lucky enough to get the alternative port as in the system shown 0.
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03-11-2020
06:15 PM
I am going to TMpoint setapak this morning. They created new order and schedule for installation tomorrow 4/11. Im curious why they cancel the 1st order that i have made 2 weeks ago. It will be the same "building management" issue if they made 2nd order?
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03-11-2020
09:42 AM
I have lodge a report since yesterday and seek update from TM Their reply on my report "Hi XXX, your report was assigned to the TM Selangor for further checking, currently, we are still waiting for the update from them." Address area serviceable, port available but building management not allowed. That was not acceptable excuse ya!
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