I cannot make or receive calls

Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:


1.Restart your mobile phone.


2.Check to ensure you are connected to unifi network.


3.Ensure Flight mode if OFF.


4.Log-in to your Self-Care account to ensure your Service & Account is ACTIVE.


5.Check that your account credit limit in Self-Care is still available.


If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.