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I cannot make or receive calls

Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:

 

1.Restart your mobile phone.

 

2.Check to ensure you are connected to unifi network.

 

3.Ensure Flight mode if OFF.

 

4.Log-in to your Self-Care account to ensure your Service & Account is ACTIVE.

 

5.Check that your account credit limit in Self-Care is still available.

 

If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.

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